Better experiences. Better engagement. Better education.

K-12 Customer Service Solutions

Our solutions have helped hundreds of school districts across the nation deliver superior customer service, make data-driven decisions, and understand their communities.

Take customer service from a bullet point on your strategic plan to a core value districtwide.

Now more than ever, parents have choices — and high expectations — for their child’s K-12 education. In today’s competitive education environment, adopting a customer service mindset is critical. To attract new families and keep current families enrolled and satisfied, school districts need to deliver superior customer service in addition to an excellent education.Join the hundreds of school and district administrators around the country who are making customer service a top priority in their strategic plans.
Equip frontline staff From the interactions with bus drivers to front office staff, every touchpoint is an opportunity to provide superior customer service.
Provide a unified inbox Streamline inbound communications so every inquiry — including phone calls, emails, and social media messages — is delivered to one inbox and routed the appropriate person.
Offer real-time support Stay competitive with generative AI chatbot support and provide immediate interaction with internal and external customers.
Support multilingual families Be more inclusive to families by providing translation tools for a broad variety of languages.
Streamline operations and save time Automate districtwide workflows and IT ticketing to support both internal and external customers.
Keep your district strong through any crisis Using real-time data, you can spot trends and needs to proactively make better decisions — helping you better understand issues and stop misinformation in its tracks.

Keeping your data secure…

We take a comprehensive approach to keeping the information of every district partner safe. We have the industry’s top data privacy certification ISO 27001, plus SOC 2 and SOC3. Learn more about the security measures we have in place to keep your data safe and protected.

 

 

"K12 Insight has been a solution for us to manage our inflow and ensure that inquiries coming into the district are going to the right people and senders are getting a professional, timely and effective response."

Joe Gothard, Superintendent of St. Paul Public Schools

 

 

K12 Insight Offers a Comprehensive Suite of K-12 School District Communication Solutions

Enable your district to deliver superior communication and customer service to your school community.

For Superintendents Provide superior customer service in your district. Learn more about how we help Superintendents >
For Communications Leaders Create one source of truth in your district. Learn more about how we help Communications leaders >
For IT Leaders Revolutionize IT ticketing and improve communications in your district. Learn more about how we help IT leaders >

Let's Talk Logo

Let’s Talk Customer Service Platform

Streamline internal and external communications, inform strategic planning and interventions, break down department silos and improve customer service with your constituents.

Managed Research logo

Managed Research
K12 Insight provides the expertise and tools to help school districts
collect feedback and analyze data that identifies gaps and opportunities
impacting the school environment.

Engage Surveys logo

DIY Surveys
Engage is a DIY, cloud-based survey solution built for K-12 school
districts — helping school leaders build, administer, and analyze
community surveys to build trust, encourage collaborative
decision-making, and improve school climate.

Professional Development logo

Professional Development
K12 Insight offers expert-led, interactive virtual and in-person
workshops to help to uplevel customer service skills in school
districts.

Today’s school districts face many challenges.

Keeping quality customer service at the forefront of your school’s priorities can positively impact parents’ decisions to keep their children enrolled. These are several of the key challenges we've been helping more than 400 school districts across the nation solve for over a decade.

Bonds, Levies, & Rezoning Ensure a successful bond proposal by building trust. Learn more about Bonds, Levies, & Rezoning >
Communication Complexity Automate parent communication for teachers & districts. Learn more about Communication Complexity
Community Engagement Strengthen community connections across your district. Learn more about Community Engagement >
Data Breaches & Security Ensure your district's stakeholders stay safe and secure. Learn more about Data Breaches & Security >
School Choice Retain students through customer service. Learn more about School Choice >
School Safety & Bullying Ensure your students and staff feel safe. Learn more about School Safety & Bullying >
Employee Engagement & Retention Retain your school staff through intentional engagement. Learn more about Employee Engagement & Retention >
Enrollment & Student Attrition Reduce student attrition through superior customer service. Learn more about Enrollment & Student Attrition >
Equity & Multilingual Families Increase access to support and services with equitable school communication plan. Learn more about Equity & Multilingual Families >
Earl Dotson, Jr., APR, Chief Communications Officer, Rockford Public Schools (IL)

“Let’s Talk helps facilitate efficient communication and effective engagement — upholding our commitment to better collaboration and transparency, internally and externally.”