K-12 Customer Service Solutions
Our solutions have helped hundreds of school districts across the nation deliver superior customer service, make data-driven decisions, and understand their communities.
Take customer service from a bullet point on your strategic plan to a core value districtwide.
Now more than ever, parents have choices — and high expectations — for their child’s K-12 education. In today’s competitive education environment, adopting a customer service mindset is critical. To attract new families and keep current families enrolled and satisfied, school districts need to deliver superior customer service in addition to an excellent education.Join the hundreds of school and district administrators around the country who are making customer service a top priority in their strategic plans.
Equip frontline staff
From the interactions with bus drivers to front office staff, every touchpoint is an opportunity to provide superior customer service.
Provide a unified inbox
Streamline inbound communications so every inquiry — including phone calls, emails, and social media messages — is delivered to one inbox and routed the appropriate person.
Offer real-time support
Stay competitive with generative AI chatbot support and provide immediate interaction with internal and external customers.
Form builder
Build limitless custom forms to capture the information you need for any type of workflow. Customize the layout and display as needed on your website
Resource center
House all of the information to empower Let’s Talk Assistant, your staff, and community in one location — including documents, landing pages, standard FAQs and more
Inbound channels
Let’s Talk includes email, text, phone (live call and voicemail) to capture inbound questions and comments — up to 10 lines
Keeping your data secure…
We take a comprehensive approach to keeping the information of every district partner safe. We have the industry’s top data privacy certification ISO 27001, plus SOC 2 and SOC3. Learn more about the security measures we have in place to keep your data safe and protected.
“K12 Insight has been a solution for us to manage our inflow and ensure that recipients are getting a professional, timely, and effective response.”
Dr. Joe Gothard
Superintendent, Madison Metropolitan School District (WI),
former Superintendent, St. Paul Public Schools (MN),
2x Let’s Talk client
K12 Insight Offers a Comprehensive Suite of K-12 School District Communication Solutions
Enable your district to deliver superior communication and customer service to your school community.
For Superintendents
Provide superior customer service in your district.Learn more about how we help Superintendents >
For Communications Leaders
Create one source of truth in your district.Learn more about how we help Communications leaders >
For IT Leaders
Revolutionize IT ticketing and improve communications in your district.Learn more about how we help IT leaders >
Explore our solutions
Unify Customer Service Under One Roof
Let’s Talk is a Unified Service Desk platform that allows you to streamline inbound communication, automate workflows, and stay on top of community sentiment.
Technology is a key part of education. Make IT ticketing and support a part of your districtwide customer service efforts — alongside HR, Communications, Transportation, and beyond.
Manage technology investments with a solution that's integrated with customer service efforts for greater efficiency, transparency and ROI.
Level up your district’s customer service skills with interactive workshops led by customer service experts and designed based on your performance data.
Today’s school districts face many challenges.
Keeping quality customer service at the forefront of your school’s priorities can positively impact parents’ decisions to keep their children enrolled. These are several of the key challenges we’ve been helping more than 400 school districts across the nation solve for over a decade.
Bonds, Levies, & Rezoning
Ensure a successful bond proposal by building trust.Learn more about Bonds, Levies, & Rezoning >
Communication Complexity
Automate parent communication for teachers & districts.Learn more about Communication Complexity
Community Engagement
Strengthen community connections across your district.Learn more about Community Engagement >
Data Breaches & Security
Ensure your district’s stakeholders stay safe and secure.Learn more about Data Breaches & Security >
School Choice
Retain students through customer service.Learn more about School Choice >
School Safety & Bullying
Ensure your students and staff feel safe.Learn more about School Safety & Bullying >
Employee Engagement & Retention
Retain your school staff through intentional engagement.Learn more about Employee Engagement & Retention >
Enrollment & Student Attrition
Reduce student attrition through superior customer service.Learn more about Enrollment & Student Attrition >
Equity & Multilingual Families
Increase access to support and services with equitable school communication plan.Learn more about Equity & Multilingual Families >
ROCKFORD PUBLIC SCHOOLS (IL)