State of K-12 Customer Experience Report: 4

experience stack up
Blog 3 minutes | October 29, 2019

K-12 Customer Experience Evaluation: Discovering Insights with Let’s Talk!

Of all the findings from K12 Insight’s new national State of K-12 Customer Experience Report, one thing in particular stands out to me. While a vas...

strategies to build community trust
Blog 3 minutes | October 25, 2019

Building Community Trust: 4 Strategies for Schools

There is no single definition of school success. Though our minds tend to conjure an iconic image. You know the one—engaged student sitting attenti...

Three blocks displaying a happy face, a neutral face, and a sad or upset face.
Blog 3 minutes | September 26, 2019

Recognizing a Poor Customer Experience: 3 Signs in Schools

I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

Building trust is priority
Blog 3 minutes | July 23, 2019

Building Trust in Schools: Prioritizing Leadership Confidence

“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...