school customer experience: 21

When it comes to determining the success of a school, we tend to focus our attention on the classroom — and rightly so. That’s why teachers and pri...

Our number 1 story of 2019 highlights a key element missing from most K-12 professional development: a focus on customer experience. “Practice make...

It’s hard to believe the year is almost over. This week we’re taking a look back at the major trends and issues of 2019 by sharing the ...

Our team has been hard at work on our latest Let’s Talk! release – Version 13.5. Every feature in this release was inspired by the feedback w...

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

Of all the findings from K12 Insight’s new national State of K-12 Customer Experience Report, one thing in particular stands out to me. While a vas...

There is no single definition of school success. Though our minds tend to conjure an iconic image. You know the one—engaged student sitting attenti...

I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

When it comes to creating a positive customer experience, you need to stay ahead of the game. That means making it easy for your community to reach...

A better school experience for everyone relies on building strong, trusting relationships.  But, often times, trust feels unattainable in its ambig...