Julie Thannum: 5

Friendly receptionist greeting guests in office lobby
Blog 3 minutes | September 4, 2018

Podcast #1: K-12 Schools Double Down on Customer Service in a Spotlight on Customer Experience

For many school leaders, it should come as no surprise: competition has come to K-12 schools. The expansion of choice-friendly state and federal p...

seminar in anaheim 2
Blog 3 minutes | July 31, 2018

NSPRA Seminar in Anaheim: Emphasizing Self-Care and Wellness

One thing’s for sure, when 1,000 school public relations professionals gather in one place, the stories start to fly. And some of the best storytel...

NSPRA 2018
Blog 3 minutes | July 12, 2018

NSPRA 2018: Embracing Community among School Communicators

I was born in a small town. I cannot type or read those words without singing. (Thank you, Mr. Mellencamp.) Even now, I can close my eyes and menta...

The-4-phases-in-the-journey-of-improving-school-customer-service-News-Featured-Image
Blog 3 minutes | April 13, 2018

Setting the Gold Standard: What's in a School's Name?

I’m a child of the 80s, so I often look at life through the lens of a TV sitcom. Remember Cheers?  Set in a Boston bar, it was a place where Norm a...

ethics and strong leadership
Blog 3 minutes | February 2, 2018

On Point: Exploring the Link Between Ethics and Strong Leadership

Julie Thannum, APR In the face of increased competition, it’s critical for schools and districts to build and maintain a positive, consistent brand...