Dr. Shelby McIntosh: 3

Three blocks displaying a happy face, a neutral face, and a sad or upset face.
Blog 3 minutes | September 26, 2019

Recognizing a Poor Customer Experience: 3 Signs in Schools

I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

Building trust is priority
Blog 3 minutes | July 23, 2019

Building Trust in Schools: Prioritizing Leadership Confidence

“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...

Smiley face with intertwined arrows
Blog 3 minutes | June 7, 2019

Accelerating School Customer Experience: 6 Essential Steps

Dr. Shelby McIntosh “I hate to claim that there’s one silver bullet that solves all of a school’s problems, but if there ever was one, I’m starting...