Dr. Shelby McIntosh: 3

Blog 3 minutes | September 26, 2019
Recognizing a Poor Customer Experience: 3 Signs in Schools
I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-day...

Blog 3 minutes | July 23, 2019
Building Trust in Schools: Prioritizing Leadership Confidence
“For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to ...

Blog 3 minutes | June 7, 2019
Accelerating School Customer Experience: 6 Essential Steps
Dr. Shelby McIntosh “I hate to claim that there’s one silver bullet that solves all of a school’s problems, but if there ever was one, I’m starting...