Customer Experience: 88
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Improving School Service: The 4 Phases Journey
How to develop your district’s customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensiv...
Enhancing Customer Service in Schools: A Guide to Improvement.
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Perception Insights: 3 Keys to Understanding Families in Your District
Learn how to increase satisfaction and keep families enrolled in your district using Net Promoter Score.
Parents with the most questions are most likely considering switching schools, national report finds
K12 Insight’s latest report explores the connection between parent satisfaction, communication quality, and student attrition using Net Promoter Sc...
Gary Ray shares how to prepare for the new era of public education
K-12 education has changed. Read Gary Ray's insights on preparing for the future of school district leadership.
How seven school districts are changing the game for school customer service
Learn how districts are using Let’s Talk to make their districts safer, streamline workflows, and gather community feedback.