News & Blog

In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

School surveys, general wisdom, and research have all found that students who abhor conflict and disagreements, or dislike thinking or talking duri...

New features enable school leaders to provide equitable customer service and engagement to Spanish-speaking families, create internal efficiencies.

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

Cloud-based customer service solution from K12 Insight helps state officials listen and quickly respond to concerns, 24/7, with focus on efficiency...

K12 Insight unveils Let’s Talk Assistant, a chatbot made for K-12 schools, to create efficiencies and provide always-on customer service.

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

But schools lack vital training and resources to meet community needs. The first-ever national study on school customer experience reveals “invisib...