News & Blog

The customer service mindset is alive and well in the 21st century and these three reasons are some of the strongest that adults can pull to suppor...

If you’re going to lead a quality customer service department, you are going to need caregivers that are passionate, strong, and ready to take resp...

Find out if email is holding back your staff and what you can do to improve their productivity and time-to-market.

A survey is a pre-conceived and structured interview. Although it is a structured interview, it can ask probing, open-ended questions. Learn more a...

We explore a survey design framework that seeks to clarify the complex nature of human responses to surveys.

4 practical strategies for driving staff productivity amid an influx of inbound communications

Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.

In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.