News & Blog

4 practical strategies for driving staff productivity amid an influx of inbound communications

Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.

In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...

This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.

School surveys, general wisdom, and research have all found that students who abhor conflict and disagreements, or dislike thinking or talking duri...

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...

If you’re a regular follower of TrustED, you may have noticed how we often refer to the students, parents, community members, and staff that school...

As bussing concerns make national headlines, we're diving into how K12 Insight helps districts around the country ensure superior school transporta...