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Blog
Overwhelmed with inquiries? Here’s how to free up your staff.
4 practical strategies for driving staff productivity amid an influx of inbound communications
Blog
Using focus groups beyond surveys for school district insights
Gain a better understanding of your school community’s perspectives, experiences and needs with qualitative research — and three ways to do so.
Blog
Investigate equity in your district by listening
In order to help people understand the equity of their districts and to make informed decisions about their investments, we are launching an invest...
Blog
Customer service with a focus on equitable access for all
This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.
Blog
4 key surveys school leaders need to consider this school year
There is much more than new classroom supplies in the new school year. Here are 4 key surveys school leaders need to consider this school year.
Blog
FAQ Document for Back-to-School: 5 Steps to Develop a Strong Guide
There is no busier time in a school district than back-to-school.Even in a normal year, the weeks leading up to the first day of school and wel...
Blog 2 minutes
Superior K-12 Customer Experience: Essential Elements
What does "superior customer service" mean? And how can school districts ensure they're delivering it every day? Our National Reports on Customer S...
Blog
Identifying the Missing Piece: Customer Experience in Schools
If you’re a regular follower of TrustED, you may have noticed how we often refer to the students, parents, community members, and staff that school...
Blog 2 minutes
Unlocking Better Transportation: Is Customer Service the Key?
As bussing concerns make national headlines, we're diving into how K12 Insight helps districts around the country ensure superior school transporta...