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The K12 Insight Blog

K12 Insight introduces IT Asset Management and IT Service Management to the Let's Talk Unified Service Desk solution for K-12 schools
K12 Insight Announces New IT Solutions, Introducing the Next Era of Customer Service Delivery for K-12 School Districts
IT Service Management and IT Asset Management join Let’s Talk to empower schools with a districtwide unified service desk solution.
By K12 Insight | March 20, 2025 | 3 minutes
K12 Insight’s Unified Service Desk for Customer Service
Blog 3 minutes | March 20, 2025

A New Chapter: K12 Insight’s Unified Service Desk for Customer Service Excellence

K12 Insight’s Let’s Talk Unified Service Desk is evolving, streamlining operations and transitioning research to Sogolytics.

School board in discussion, K12 customer service
Blog 3 minutes | March 3, 2025

The ROI Case for Upgrading Customer Service in Public Schools

School boards and superintendents can't afford to overlook service quality

K12 Insight celebrates a remarkable 2024 together! This year, you inspired meaningful connections and exceptional customer service. (1)
Blog 3 minutes | December 17, 2024

2024 Year in Review: Over One Million Dialogues and Counting!

This year was one of connection and transformation for our growing Let’s Talk community. Watch our 2024 Year in Review.

K12 Insight Blog Post Come What May We Will Find Way
Blog 3 minutes | November 4, 2024

Come What May, We Will Find a Way

K-12 leaders have the power to calm fears, build trust, and guide communities, even during uncertain times.

Cleveland Metropolitan School District launches K12 Insight's Let’s Talk solution to improve customer service in schools
News 3 minutes | July 8, 2024

Cleveland Metropolitan School District launches new platform to improve customer service

CMSD launches Let’s Talk to streamline support, speed up responses, and strengthen connections with families and staff.

K12 Insight wins Net-Gen School Solution Provider of the Year award from EdTech Breakthrough 2024 includes logos of K12 INsight and Ked Tech Breakthrough Award 2024 logo
News 3 minutes | June 10, 2024

K12 Insight honored in the 2024 EdTech Breakthrough Awards.

K12 Insight wins 2024 EdTech Breakthrough Award for its next-gen K-12 customer service platform transforming school operations.

A man sits at his computer, learning how to improve IT customer service.
Blog 3 minutes | June 6, 2024

IT Efficiency: Strategies from Leading K-12 Districts

IT leaders use K12 Insight’s AI-powered Let’s Talk to streamline support, boost efficiency, and modernize district tech operations.

News Using AI for Customer Service Featured Image
Blog 3 minutes | June 4, 2024

AI Magic in Education: The Customer Service Revolution

Use AI to streamline processes, boost efficiency, and deliver 24/7 support for better internal operations and customer satisfaction.

a woman is loving a child
Blog 3 minutes | May 13, 2024

Setting priorities: Essential vs. Desirable in schools

When you’re running a school district, you have to make a lot of tough decisions about what’s “nice to have” and what you need to have. And as ...

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From opinion pieces authored by our district partners to coverage in the top K-12 media outlets, read our latest news and articles.
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