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Blog 3 minutes
Transforming customer service in school offices: Strategies for success
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Rice University study urges K-12 districts to adopt customer focus, echoes K12 Insight’s findings
A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti...
K12 Insight_Celebrating our year together
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.
Blog 2 minutes
Managing a District’s Customer Service Transformation: Key Considerations
A districtwide customer service revolution is the responsibility of every teacher, front office worker, and department leader. But who should manag...
Blog 4 minutes
Funding Your Customer Service Transformation: Practical Steps
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Blog 2 minutes
Implementing a System of Customer Service: Key Considerations
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Blog 2 minutes
Measuring Success: Customer Service ROI with 3 Key Metrics for School Leaders
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Blog 2 minutes
Let's Talk! Success: Reducing Transportation Emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Blog 3 minutes
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
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