Filter By Close Filters
Clear Filters

News & Blog

All Items
62 results Clear Filters
Symptoms of Poor Customer Service in School Districts
Is your school district exhibiting symptoms of poor customer service?
Enrollment declines. Failed bond proposals. Reputational issues. Internal complaints about “unreasonable” parents. A lack of trust in school admini...
Parent-teacher conference with boy
The Hidden Key to School District Success: Customer Service
For decades, school districts didn’t need an intentional approach to customer service. Until now. Here’s what you need to know about customer servi...
Let's Talk Good News
Share positive district experiences through Let’s Talk Good News
Let's Talk Good News shines a spotlight on the inspiring things happening in school districts around the country.
Superintendent talking to students
5 things superintendents need to consider in 2023
Former superintendent Greg Plutko, Ed.D., shares key considerations for school administrators in 2023.
word cloud
Introducing a word cloud with feelings
Community Voice Word Cloud leverages the power of data science to provide district leaders with customer intelligence and a fast way to identify is...
Parent and students
3 key insights into how families perceive your school district
Learn how to increase satisfaction and keep families enrolled in your district using Net Promoter Score.
District team members collaborating
How to improve interactions with your families who are considering other options
With so many educational options available for families, it’s never been more important for school districts to deliver superior customer service.
School CIO speaking with her team.
Blog 3 minutes
Three big questions that guide me as a school CIO
Indianapolis Public Schools revolutionized its customer service strategy by asking three key questions, and your district can do the same.
Person using a chatbot
Blog 2 minutes
Planning for 2023: How an AI-powered chatbot can make things easier for school district leaders
Reduce your email inbox and divert easy-to-answer repeat questions by launching an always-on chatbot.
Filter By Close Filters
In the News
From opinion pieces authored by our district partners to coverage in the top K-12 media outlets, read our latest news and articles.
Read the latest stories