News & Blog
The K12 Insight Blog
AI Magic in Education: The Customer Service Revolution
Use AI to streamline processes, boost efficiency, and deliver 24/7 support for better internal operations and customer satisfaction.
Setting priorities: Essential vs. Desirable in schools
When you’re running a school district, you have to make a lot of tough decisions about what’s “nice to have” and what you need to have. And as ...
Contribution by K12 Insight to CoSN’s EdTech Report
K12 Insight’s Managed Research team helps districts use feedback to improve schools, support IT, and drive success through data-informed decisions.
Employee Engagement: Crafting Your School District as a Premier Workplace.
Student achievement, curriculum, and learning outcomes are the highest objectives for every school district. However, districts depend on satis...
Robbinsdale Area Schools' Utilization of AI in Customer Service.
The “Amazon effect” has set new standards for customer service in every industry, demanding personalized, seamless experiences and lightning-fast r...
Scottsdale Unified School District: Streamlining Communication Chaos.
Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s...
Enhancing Customer Service in Schools: Step-by-Step.
K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr...
Revamping Customer Service in School Offices: Successful Strategies.
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ...
Reflecting on 2023: Gratitude Extended to Our District Partners!
This year was one of connection and transformation for our growing Let’s Talk community.