News & Blog
The K12 Insight Blog
Spotlight on Superheroes: Frontline School Customer Experience
You don’t get a second chance at a first impression.But that doesn’t mean great customer service should stop after your first meeting with a c...
What's Missing from Your District's Strategic Plan?
Take a look at most any school district strategic plan and you’ll likely find a reference--if not an entire section--devoted to improving community...
NSBA 2019 Tips: 5 Must-Dos in Philadelphia
NSBA 2019 is finally here!We can’t wait to meet school board members and district leaders from across the country at this weekend’s annual con...
Superhero Spotlight: Preventing Negative Headlines Proactively
You can’t solve a problem you don’t know exists.That’s why having real-time insights into what your community is thinking matters, and having t...
Boosting Collaboration with Let's Talk! in Teams
When it comes to providing a strong school customer experience, it’s all about exceeding expectations.Making sure your team is on the same pag...
Building Strong School Cultures: 3 Must-Have Components
What’s the best customer experience you’ve ever had? Maybe it was a pleasant phone interaction, a quick and smooth resolution to an issue, or an un...
Continuous Employee Engagement: A Superhero Spotlight
[caption id="attachment_15479" align="alignright" width="150"] Kelly Monson, chief continuous improvement officer, Rockford Public Schools 205[/cap...
Building School Surveys Made Convenient
In today’s modern world, convenience isn’t just appreciated, it’s expected.Just think about how frustrated you get when your latest Amazon Prim...
Parent Engagement Mistakes: 5 Common Pitfalls Schools Should Avoid
When it comes to student achievement, effective school and parent communication is vital.And, that’s not just an opinion of most school leaders...