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The K12 Insight Blog

Excited young boy waiting in line after getting off the bus
Customer service with a focus on equitable access for all
This law explains the importance of customer service and the obligations of companies involved in the provision of customer service.
By K12 Insight | August 5, 2021 | 3 minutes
key surveys
Blog 3 minutes | August 4, 2021

4 key surveys school leaders need to consider this school year

There is much more than new classroom supplies in the new school year. Here are 4 key surveys school leaders need to consider this school year.

Parent says goodbye to child outside of school
Blog 3 minutes | July 26, 2021

Why you should prioritize school surveys this fall

School surveys, general wisdom, and research have all found that students who abhor conflict and disagreements, or dislike thinking or talking duri...

survey evolution and what it means for your surveying strategy
Blog 3 minutes | July 6, 2021

3 Keys to Boosting School Survey Participation Rates

COVID-19 has changed the game — for school leaders, their districts, and their surveys. Some districts have been able to keep their teachers an...

gerald dawkins
Blog 3 minutes | July 1, 2021

Remembering Dr. Gerald Dawkins: Celebrating a Life of Impact

On behalf of the K12 Insight family, it breaks my heart to share the news of the passing of our friend, colleague, teacher, coach and mentor, Dr. G...

flexible as you are
Blog 3 minutes | June 14, 2021

Let’s Talk! 16.0: A solution that is as flexible as you are

If necessity is the mother of invention, the last year has provided all of us with many opportunities for creativity. A K12 Insight, it has challen...

how school leaders can effectively prioritize resources
Blog 3 minutes | May 12, 2021

Resource Prioritization: A Guide for School Leaders in the Coming Year

School leaders are faced with making plans to address countless critical matters in the coming school year — such as managing learning loss and men...

3 customer service metrics to monitor Blog News Featured Image
Blog 3 minutes | May 12, 2021

Customer Service Benchmarks: 3 Every School District Should Monitor

You can't improve what you don't measure. But if you really want to know how your district is performing on customer service, you need to compare m...

4 key strategies for strong
Blog 3 minutes | April 16, 2021

Crafting Purposeful Surveys: 4 Key Strategies for Strong District Feedback

If I had to boil my K-12 surveying advice down to just one word, it would be purposeful.  From my experience conducting K-12 research both from wi...

customer service KPIs
Blog 3 minutes | April 15, 2021

Essential KPIs for Schools: 5 Must-Have Customer Service Metrics

Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...

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