Examples of school communications in the Let’s Talk dashboard
SCHOOL COMMUNICATION APP

Superior Customer Service, Delivered Districtwide.

Streamline internal and external communications, inform strategic planning and interventions, break down department silos and improve customer service with your constituents.

The only AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education.

Let’s Talk has the features you need to build trust, facilitate effective communication, and provide superior customer service — helping you gain the trust and confidence of stakeholders and leading to greater satisfaction with your district. With our generative AI-powered chatbot, Let’s Talk Assistant, you can deliver instant, accurate, and friendly answers powered by your district’s data while having all conversations logged within Let’s Talk for total visibility.
Unified inbox to streamline inbound communications and increase visibility for teams
Real-time dashboard with predictive analytics to reveal trends and needs
Automated workflows to eliminate repetitive tasks and room for error
Translation tools to help you provide equitable access to information
Generative AI-powered chatbot that provides fast, accurate, and friendly customer service in Spanish and English Learn more about our AI chatbot >>
Critical Alerts to help you identify issues before they escalate to a crisis
SIS and SSO integrations to help you deliver more personalized customer service and a seamless user experience
Response templates and generative AI-powered dialogue replies to help staff provide consistent responses faster
Campaign manager for sending outbound communications districtwide

Customer service is vital for building partnerships, increasing parent satisfaction, and keeping families in K-12 public school districts.

MAKE COMMUNICATIONS ACCESSIBLE

Give every stakeholder a voice

Let’s Talk gives school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device — regardless of their preferred method of communication or level of technology access.

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Mother and child looking at K12 Let’s Talk school communications dashboard on laptop together

INFORM STRATEGIC PLANNING AND INTERVENTIONS

Make decisions with real-time data

The Let’s Talk dashboard — powered by artificial intelligence — provides real-time data and predictive analytics to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.

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Let’s Talk school communications app dashboard that is AI powered

BREAK DOWN DEPARTMENT SILOS

Collaborate for faster, more effective communication

Easy collaboration in education across teams and departments in real-time to deliver a single, timely response to your district’s stakeholders via any channel (email, web, phone, text message, or social media).

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Open dialogue from parent on Let's Talk

PREVENT CRISES AND REPUTATION ISSUES

Escalate concerning conversations

All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.

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Mother on her smartphone reporting issue on Let’s Talk
Joe Gothard, Superintendent of St. Paul Public Schools

“K12 Insight has been a solution for us to manage our inflow and ensure that inquiries coming into the district are going to the right people and senders are getting a professional, timely and effective response.”

Start delivering superior customer service in your school district

K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.