Let's talk a Real-Time platform to listen & Make Improvement | K12 Insight
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Let's Talk! wins 2019 SIIA CODiE Award - Best Collaborative Community Solution
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The full State of K-12 Customer Experience Report is live.
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The Full State of K-12 Customer Experience Report. Get it now.

Create a Better
School Customer Experience

With Let’s Talk!, you can improve school community engagement, measure customer satisfaction and build a stronger school climate and culture.

Use Let’s Talk! to engage your school community.

LISTEN TO STUDENTS
PARENTS AND STAFF

Seek feedback from your community on critical issues and give students, parents and staff a safe way to reach you 24/7, from any device.

LISTEN TO STUDENTS PARENTS AND STAFF



  • All of your communication together at last
    Students, parents, and staff have dozens of ways to contact you—email, phone, social media, in-person.
    With Let’s Talk!, you can manage all your school community engagement from one place.
    All of your communication together at last
  • Seek feedback on critical issues
    Communication is a two-way street. Invite feedback online or use Let’s Talk’s Campaign Manager to send outbound messages to your community when you need their input.
    Seek feedback on critical issues


RESPOND QUICKLY WITH CONFIDENCE

RESPOND QUICKLY
WITH CONFIDENCE

Build brand loyalty and improve customer service by delivering accurate, courteous and timely responses—every time.



  • Use real-time data to make improvements
    A real-time dashboard shows you what issues are trending, how long it takes the district to respond, and where that feedback is coming from.
    Presentation-ready reports make it easy to share your progress with board and community members.
    Use real-time data to make improvements
  • Ask parents and others to rate their experiences
    Competition has come to K-12 schools. Provide five-star customer service and keep students, parents and staff engaged by asking them to rate their experiences.
    Ask parents and others to rate their experiences


COLLABORATE AND IMPROVE WORKFLOW

Work across teams to quickly identify and manage potential crises, from school safety and bullying to operations to performance.

TRIAGE YOUR NEXT SCHOOL CRISIS



  • Set Critical Alerts to stay informed
    Set Critical Alerts and get instantly notified when potential crises, such as bullying or other school safety and security risks, are reported in your schools.
    Set Critical Alerts to stay informed
  • Get the right people involved fast
    Automatically route time-sensitive feedback to your school resource office and others to ensure an effective response, every time.
    Get the right people involved fast


Use Let’s Talk! to provide a five-star customer experience for students, parents and staff.
  • Safety and bullying reporting
  • Enrollment declines and school choice
  • Customer service and listening
  • Employee engagement and morale
  • Student voice and engagement
  • Bond and capital campaign support
  • School boundaries and transportation
Quote
Let’s Talk! has replaced some of the ‘awkward’ ways that we were communicating with our constituents. Now we have one way of engaging that allows us to be consistent across the district.”
Dr. Wendy Robinson, Superintendent
Dr. Wendy Robinson, Superintendent,
Ft. Wayne Community Schools, Indiana
FWCS

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