FOR IMMEDIATE RELEASE
K12 Insight welcomes Krista Coleman Senior Vice President, Client Success
Seasoned EdTech services leader joins K12 Insight’s executive team to help school districts exceed community engagement and operational goals.
HERNDON, Va., January 27, 2020 – K12 Insight today announced that education industry veteran and customer experience leader Krista Coleman has joined its executive leadership team as senior vice president of client success. Krista will lead K12 Insight’s client success team, with the goal of helping K12 Insight customers benefit from the company’s full suite of customer experience technology, research and training solutions. She will report directly to CEO Suhail Farooqui.
“Our relationships with school district partners require a high level of trust and compassion, two qualities that come naturally to Krista,” said Farooqui. “Krista spent the last decade helping school district leaders use and implement innovative technology solutions. She brings invaluable leadership experience and a passion for the unique needs of K-12 school leaders, and we’re thrilled to welcome her to our executive team. We can’t wait for our clients to meet her.”
Coleman brings more than 15 years of experience building and leading client-focused teams, with a solid track record of driving revenue and improving customer satisfaction within rising educational and marketing technology companies.
Krista has led a variety of business functions, including customer success, technical support, data, professional services, implementation and onboarding, product migrations, customer care and sales and marketing. Most recently, she served as SVP of Customer Experience at Illuminate Education, a leading provider of assessment and data and analytics software to schools. Prior to that, Krista was SVP of Customer Success at data visualization software provider IO Education. She also held executive leadership positions at Adrylan Communications, Inc., where she served as COO, overseeing partnerships, marketing, client success, technical support, and sales.
“Customer experience is as vital to a company’s success as its products and services,” said Coleman. “ I look forward to scaling our incredibly talented client success team and service offerings to ensure that every K12 Insight client has access to the resources they need to exceed their customer experience and community engagement goals and build trust with their school community.”
For more information, please visit www.k12insight.com.
About K12 Insight
K12 Insight, school customer experience platform includes powerful, cloud-based technology, research and expert training to help school leaders build trust and solve critical operational and communication challenges in their schools. Reaching more than four million parents, students, teachers and staff, K12 Insight’s school customer experience solutions have been used to improve safety communication with parents and students, streamline transportation inquires during the busy back-to-school rush, engage teachers and staff in sensitive HR conversations, and build community trust with parents and community members..