Fort Wayne, Indiana

Fort Wayne Community Schools

The district
More than 30,000 students. Seventy languages spoken. More than 70 percent on free-and-reduced price lunch.

The challenge
School choice and competition. Enrollment declines. Customer service.

The solution
District leaders launched Let’s Talk!™, a cloud-based listening solution from K12 Insight, to demonstrate value, improve customer service and invite and respond to community feedback.

Today, FWCS can:

• Manage all inbound and outbound school communications from a single channel
• Ensure every community member receives a timely, accurate and courteous response from the right person
• Monitor and prioritize district and school-level communications
• Get insights into the issues or challenges parents, students and teachers care about most

Extra credit…
The district also used a survey solution from K12 Insight called Engage to learn from teachers and staff. The survey leveraged candid feedback from district educators to inform the creation and development of a new teacher evaluation tool.

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