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[SOLD OUT] Workshop: The Case for Customer Service

During this summer's NSPRA National Seminar, join K12 Insight for a free workshop designed to help school PR professionals learn about developing cultures of customer service in their district communities.
Past Event
Date & Time
Workshop time slot options: 

July 17 | 9-9:30 a.m. [SOLD OUT]

July 18 | 9-9:30 a.m. [SOLD OUT]
Hilton Union Station Midway Suite 7
Learn how customer service will impact your district

Customer service in K-12 is no longer a “nice to have.” Discover how you can develop a culture of customer service in your school district that will help you avoid costly student attrition, create time-saving processes, build trust, and strengthen relationships districtwide.

Join us to learn:

  • How customer service is impacting enrollment for K-12 districts nationwide
  • How to develop a customer service plan with major ROI
  • How to create a districtwide mindset that ensures superior customer service at every touchpoint

Choose from the following time slots:

  • July 17 | 9-9:30 a.m. [SOLD OUT] — DIY bloody mary and mimosa bar
  • July 18 | 9-9:30 a.m. [SOLD OUT] — DIY bloody mary and mimosa bar

Why customer service matters for schools

30% of parents don't know where to go with their questions

K12 Insight recently surveyed over 1,500 parents of K-12 students and found that one-third of them don’t know how to get their questions answered. Does your district community have easy access to information?

Read the full report
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Losing 5 students means losing one full-time teacher

Losing just five students can cause a budget shortage equivalent to one full-time starting teacher’s salary. What are you doing to ensure families have a positive experience with your district?

Find out if your school district exhibiting symptoms of poor customer service
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43% of families report being open to receiving automated responses

In the Amazon era of customer service, more and more parents are comfortable interacting with AI-powered communicators. When families need quick answers to FAQs, nearly half of them are willing to ask a chatbot. The best part? Districts save hundreds of hours with automation.

Learn how AI-powered chatbots are changing the game for K-12