Meet the K12 Insighters at CGCS COO

Dan Wittich
Vice President of District Partnerships

Krista Coleman
Chief Customer Officer
Join us for our presentation!
The Call Center Revolution: How One District is Bringing Their Transportation Communications Into the 21st Century
School districts depend on transportation services — and streamlining inquiries from the community can have a powerful impact on parent satisfaction and internal communications workflows.
John Wilcots, General Manager of Transportation Services, will share how Houston Independent School District has used Let’s Talk to revolutionize their transportation call center. Leveraging Let’s Talk’s unified inbox and automation, the district manages up to 3,000 inbound dialogues a month — saving time, ensuring families have access to the information they need, and improving the customer experience.
Wednesday, Nov. 9
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Live November 27, 2023 - November 30, 2023
2023 Annual CITE ConferenceIn-person | 9:00am-5:00pm | Sacramento, California
K12 Insight attends the 2023 Annual CITE Conference.
Live November 28, 2023 - December 1, 2023
FSBA/FADSS 78th Annual Joint ConferenceIn-person | 9:00am-5:00pm | Tampa, Florida
K12 Insight attends the FSBA/FADSS 78th Annual Joint Conference.
Live November 29, 2023 - December 3, 2023
51st Annual NABSE National ConferenceIn-person | 9:00am-5:00pm | New Orleans, Louisiana
K12 Insight attends the 51st Annual NABSE National Conference.