CGCS Chief Operating Officer and Director of Supporting Services Conference

Join us for our presentation!

The Call Center Revolution: How One District is Bringing Their Transportation Communications Into the 21st Century

School districts depend on transportation services — and streamlining inquiries from the community can have a powerful impact on parent satisfaction and internal communications workflows. 

John Wilcots, General Manager of Transportation Services, will share how Houston Independent School District has used Let’s Talk to revolutionize their transportation call center. Leveraging Let’s Talk’s unified inbox and automation, the district manages up to 3,000 inbound dialogues a month — saving time, ensuring families have access to the information they need, and improving the customer experience.  

Wednesday, Nov. 9