Retain students through customer service

With more education options than ever before, parents and students are quick to leave a district they don’t feel is meeting their needs. Delivering superior customer service using Let’s Talk can help school retention in your district.

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Listen to your community

Families want dialogue, not a broadcast

From charter schools and homeschooling to virtual and private alternatives, new options are everywhere. Families want to be seen, heard, and served. For public schools to thrive in years to come, they need to provide superior service to stakeholders.

Easily respond to inquiries from families

Set your district apart with superior service

With a unified inbox and automated workflows, Let’s Talk can streamline your communications to ensure every family gets the answers they need while helping you meet stakeholder expectations in a highly competitive K-12 education marketplace.

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BUILD TRUST CAPITAL

There is a direct correlation between family satisfaction and district-provided customer service: As satisfaction increases, so does trust; and as trust increases, so does the likelihood and frequency of positive recommendations.

Read the latest National Report on Parent-School Trust and Engagement

“If competition hasn’t come to your state yet, it will be there soon. Customer service is how stakeholders form their opinions of your district, so providing superior experiences is very important. Let’s Talk helps our district do just that.”

Krista Stockman PUBLIC INFORMATION OFFICER | FORT WAYNE COMMUNITY SCHOOLS (INDIANA)

“Many of our families don’t have email addresses, so we needed a tool that allowed stakeholders to submit comments without one. Let’s Talk helps us communicate in different ways, including texting, which means we can talk to even our hardest-to-reach families.”

Michael D. Wilburn, Jr. ADMINISTRATIVE MANAGER TO THE CHIEF OF STAFF | ATLANTA PUBLIC SCHOOLS (GEORGIA)

“Let's Talk is an incredible tool for helping diagnose what people are thinking and feeling. Before Let’s Talk, we had no clear platform to track how departments were responding to parents — we didn’t know what kind of service we were providing. Now, we can follow through on every comment and concern, all while using the platform’s predictive analytics to figure out what our community wants and needs.”

Kate Crowder COMMUNICATIONS COORDINATOR | GERMANTOWN MUNICIPAL SCHOOL DISTRICT (TENNESSEE)

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