Success Story

Dr. TJ McCray on Why Customer Service Matters

Find out how Dr. TJ McCray and his team at Madison Metropolitan School District use Let’s Talk to unify communications districtwide and hit their customer service goals.
District Snapshot
26,000 students
6 high schools
12 middle schools
32 elementary schools

Hear from Dr. TJ McCray, Deputy Superintendent at Madison Metropolitan School District (Wisconsin), as he shares why K-12 school districts should take on a customer service mindset — and how districts consolidating communications processes are experiencing a transformation in customer service delivery, backend workflow speed, and staff time savings.

Hear Dr. McCray’s thoughts on: 

  • Why every school district should be considering the culture and climate of every school building — and taking on a customer service mindset to meet their needs
  • Using “word of mouth” customer service to recruit students and maintain enrollment despite limited or nonexistent advertising budgets
  • The power of districtwide customer service

Madison Metropolitan School District

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