Join our team

At K12 Insight, we’re building a world where schools and communities work better together. We do this through a combination of cloud-based software and expert consulting that drives engagement with community members, parents, teachers, students and staff. We’re currently looking for a Managing Director who shares our commitment to that vision.

As a Regional Managing Director, you’ll strive to achieve two primary goals:

• To attract new clients to expand our work in your assigned territory.
• To renew current clients and expand services to existing clients within your region.

Reporting directly to the Senior Vice President of Research and Advisory Services, the Managing Director is responsible for maintaining and growing strategic relationships with key school district leaders, and finding new and innovative ways to leverage K12 Insight’s solutions and services to help educators solve their most pressing challenges.

As your region’s CEO, and a company leader, you’re responsible for the budget and staffing of a dedicated team of professionals who serve your clients. Your team includes researchers, analysts and implementation specialists. Additionally, you will work closely with a Strategic Account Executive (SAE) to help manage, solidify and grow client relationships throughout your territory.

Primary Responsibilities

Retain regional clients and annual revenue.

• Establish and maintain strategic relationships with high-level district leaders
• Consistently monitor client satisfaction
• Identify potential challenges to client renewals and the best solutions for overcoming these challenges

Grow regional annual revenue.

• Leverage strategic partnerships for new business opportunities
• Work closely with a sales executive to provide technical expertise and close new business
• Work with marketing to create content that promotes the mission and vision of K12 Insight within the region
• Upsell existing contracts in partnership with SAE
• Renew existing contracts at higher value
• Execute strategies to regain past clients

Direct the activities and productivity of the entire region.

• Monitor and balance workload capacity using company tools such as 5PM, T-Sheets and Salesforce
• Conduct regular check-ins with team members to assess capacity and employee engagement/satisfaction
• Review and approve new business and renewal contracts

Ensure highest delivery quality for all K12 Insight products and services.

• Regularly review client deliverables
• Identify opportunities for continuous improvement of products and services
• Provide continuous evaluation and feedback on performance to all team members
• Providing opportunities for professional development

Create and manage a regional budget

• Monitor revenue and make fiscally responsible hiring decisions
• Track regional expenses, include travel expenses

Special Skills/Training

• 10-plus years of service to public school districts, sales or client relationship experience
• Proven track record of success within public education
• Bachelor’s degree or higher level of education

About K12 Insight

K12 Insight works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Through a unique blend of cloud-based technology, research and expert advice, we provide school leaders with the tools and the confidence to make, better more-informed decisions on behalf of students and their families.

Travel: Approximately 30% within assigned region

Salary: Commensurate with experience

Benefits: Medical, Dental, Vision, 401(k), Paid Vacation, Life Insurance, Disability

Manager: Sr. VP of Research and Advisory Services

Travel: 35%

At K12 Insight, we’re on a mission to create a world where schools and communities work better together. As our new Let’s Talk! Customer Success Specialist, your job is to work with clients to ensure the smoothest, best possible adoption and continued usage of Let’s Talk!

Let’s Talk! works by giving schools leaders an easy way to solicit and respond to feedback from members of their school community—be it parents, teachers, students, or staff.

More than 160 school districts across the country are already using Let’s Talk!, with more signing up every day! We’re on the hunt for a personable, customer focused, organized, high-energy partner who can work across multiple teams to ensure that every client gets the most out of their Let’s Talk! experience.

Ready to play a lead role in facilitating a culture-changing technology adoption in the school systems across the country? This is the job for you.

Responsibilities

• Work with clients to ensure high-fidelity setup and adoption of Let’s Talk! software
• Continually train clients to use new features and develop plans to ensure adoption
• Actively monitor and analyze client usage data and develop weekly reports to show trends, risks etc.
• Develop dashboards  and reporting that will be used to support the business
• Design client specific plans to help improve adoption
• Build trusted relationships with clients
• Track clients at risk and proactively engage relevant teams and team members to mitigate.
• Facilitating “train the trainer” programs with clients
• Analyze client usage and progress and design plans to help improve adoption
• Provide input for product innovations
• Uncover new opportunities for K12 Insight product and service upsells
• Assist in the creation of training materials
• Actively use Salesforce to manage customer activities

More qualifications

• Bachelor’s degree
• Excellent written and verbal communication skills, including ability to present confidently
• Strong phone and listening skills
• Salesforce experience
• Data analytics, reporting and dashboard experience
• Self-starter, able to work both independently and collaboratively
• Project planner, able to maintain focus on big-picture goals and the small-detail specifics
• Desire to step in and support a growing business
• 1-2 years of customer-facing experience – includes teaching
• Motivated by making customers happy
• You’re a fast learner, and someone who is comfortable working with SAAS-style, cloud-based technologies. Experience in education or customer satisfaction training is big plus.

What you get

All the goods — and then some.

Medical, Dental, Vision, 401(k), Paid Vacation, Life Insurance, Disability

Free snacks and drinks, bi-weekly catered lunches, technology options, volunteer opportunities, book club

Summer flex hours, and more

Competitive pay, commensurate with experience.

About the team

K12 Insight works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Through a unique blend of cloud-based technology, research and expert advice, we provide school leaders with the tools — and the confidence — to make, better more-informed decisions on behalf of students and their families.

About Let’s Talk!

Let’s Talk!, from K12 Insight, is a cloud-based communications solution that helps K12 school- and district-level administrators identify opportunities for engagement, spot potential crises and build stronger relationships with parents, teachers, students, community members and staff. Manage all of your inbound and outbound school communications from one location and stay connected with your community from wherever you are with our always-on mobile app.

To apply, please submit a relevant cover letter and resume mbahta@k12insight.com.

You’re a bright, highly motivated, possibly a recent college graduate who’s looking for a high-tech, fast-paced entrepreneurial setting in which you can flourish.

As a K12 Insight Client Specialist, you’ll be the face of the company, providing phone and occasional in-person support to ensure that mission critical services are delivered at a level that wows each client.

You possess the five core 21st century skills that we’re looking for: critical thinking, creative thinking, communication, collaboration and civic engagement. While you may not have yet mastered all five of these skills, you’re eager to learn — and you understand that your professional growth is determined by your own curiosity, talent and ambition.

Responsibilities

• Provide expertise to a diverse portfolio of clients in need of assistance with our technology
• Collaborate with the K12 Insight engineering team (aka – The Magicians in the Back Room) to provide insight on the customer user experience and make recommendations on how we should mold our platform for greatness
• Support the Service Delivery Team (aka – The Schmoozers in the Front Room) with large-scale project execution
• Serve as a liaison to the Marketing Department to help them understand how customers are using our technology and what appeals to our users

Requirements

• Bachelor’s Degree from an accredited institution
• Fearless interest and curiosity in gadgets and innovations in technology, along with a healthy disrespect for the impossible
• Excellent oral and written communication skills
• Self-starter with an entrepreneurial spirit
• Organized, focused and able to thrive in a fast-paced environment
• Superior analytical and problem-solving skills
• Enjoy interacting with and being around people of diverse backgrounds in a variety of settings

Salary: Commensurate with experience

Benefits: Healthcare, Dental, 401(k), Paid Vacation, Life Insurance, Disability

This is a full-time position based in Herndon, VA.

To apply, please submit a cover letter and resume to Meron Bahta, at mbahta@k12insight.com. Submissions without a cover letter and resume will not be considered.

At K12 Insight, we’re building a world where schools and communities work better together – a world in which all perspectives are valued. We’re currently looking for a Strategic Account Executive (SAE) who shares our commitment to that vision.

As an SAE, you’ll strive to achieve two primary goals:

• to meet strategic account objectives of our growing roster of school district clients by driving value and ensuring each clients’ needs and expectations are exceeded by the company and
• to win account renewals and create partnership growth through existing client relationships.

As a critical member of our largest and most dynamic team, you’ll do much of your work in the trenches, partnering with school district leaders to improve the culture of communications and decision-making in their local communities.

It’s your job to cultivate strategic relationships in the school community, sharing best practices and serving as a trusted thought-partner with school leaders.

An uncompromising professional with a knack for managing projects, you’ll collaborate with team members to guarantee K12 Insight customers consistently receive the highest-quality services and products.

A born leader, you have tremendous drive and business acumen. You’re not satisfied with simply “being there.” It’s in your nature to constantly look for new and untapped opportunities. You work hard and expect your compensation to reflect the intensity of those efforts.

Think you’ve got what it takes? Read on.

Responsibilities

• Build relationships. Develop a reliable network of school leaders within client districts; champion the integration of K12 Insight solutions.
• Be ready. Keep a close eye on national and local education trends. Know the specific challenges your clients are facing. Speak confidently to how K12 Insight products and services are being used to address those challenges.
• Keep in constant contact. Be an essential and reliable resource for school district clients. Produce periodic reports highlighting client successes and areas in need of improvement and provide guidance, resources and assistance in every phase of the relationship.
• Identify opportunities for growth. Know what your clients are up to. Constantly identify ways that K12 Insight products or services can meet and exceed their goals.
• Go the extra mile. Keep implementation and projects moving forward, get the right people involved at the right time to produce the best outcomes, and always strive to exceed client expectations.
• Keep clients engaged and excited. Ensure timely renewal of client agreements. Spearhead growth and escalation of existing accounts. And mitigate client risks by preparing for and managing the unexpected.
• Help clients achieve measureable gains. Meet key business metrics for effective program integration, client retention and renewal.

Special Skills/Training

All Strategic Account Executives are expected to learn our software and service products and know what K12 Insight solutions or programs to promote in any situation. You’ll also be expected to master internal business systems and tools, including Salesforce, Client Delivery Processes and Procedures (CDPAP), 5pm (project management software), Google Apps, Join.Me, WhatsApp and other emerging business technologies.

About K12 Insight

K12 Insight works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Through a unique blend of cloud-based technology, research and expert advice, we provide school leaders with the tools and the confidence to make, better more-informed decisions on behalf of students and their families.

Salary: Commensurate with experience

Benefits: Medical, Dental, Vision, 401(k), Paid Vacation, Life Insurance, Disability

Perks: Happy hours, tons of snacks and drinks, bi-weekly catered lunch, volunteer opportunities . . . we work hard and play hard!

You’re a highly motivated, analytically-minded professional, with strong quantitative and analytical skills — and the desire to use those skills to help broaden intransigent attitudes of public school stakeholders.

As a K12 Insight Project Analyst, you’ll break down and analyze complex problems, providing answers with precision and accuracy. You are able to quickly evaluate raw data organization and structure to create a technical, analytical approach to visual, meaningful information.

Working in the realm of social science, you’ll understand that engagement attitudes and emotional associations can mean the difference between success and failure. Through your analytical work, you’ll help achieve our goal of building consensus and support among informed citizens.

Work Environment

• Able to work in a high-pressured, fast-paced office
• Adept at multi-tasking
• Dedicated to accuracy and thoroughness
• Comfortable working in a team, holding yourself accountable to meet deadlines
• Confident that your work product can be scrutinized publicly

Requirements

• Bachelor’s degree in related field
• Minimum three years of experience in a position involving technology
• Organized, focused and able to thrive in a fast-paced environment
• Superior analytical, critical thinking and problem-solving skills
• Thorough understanding of Excel, Access and SQL, with experience writing macros
• Able to move seamlessly between data types, file formats and analytical tools
• Proven record of high-quality success using multiple datasets to produce reports

Salary: Commensurate with experience

Benefits: Healthcare, Dental, 401(k), Paid Vacation, Life Insurance, Disability