In the News

Browse the latest news and feature stories highlighting K12 Insight and our partner school districts.

In the spotlight


Survey: Majority of parents say schools’ customer service needs improvement

During the 2021-22 school year, 87% of parents reached out to their school district more than once — with 44% reaching out at least six times.

Read the story in K12 Dive


Districts look for new ways to communicate with the public

Austin Independent School District is one of 400 districts that uses an app to dispatch parent inquiries to the appropriate office, offering first-class customer service across the district’s 125 schools.

Read the story in ASBJ


Chatbots allow educators to delegate repetitive tasks and focus on teaching

Today, more educational institutions have embraced chatbots, the engaging tech tool commonly used by many businesses to provide cost-efficient customer support.

Read the story in EdTech Magazine