Improve Customer Service With the Best K-12 Chatbot.

Powered by your data, Let’s Talk Assistant is powered by Let’s Talk – which means you only need one platform to measure and deliver customer service in all departments.

Comprehensive
and accurate responses.

Easy and fast setup

Highly secure and committed to data privacy.

K12 Insight is trusted by these districts and hundreds of others across the country:

A Comprehensive Suite of K-12 School District Customer Service and Communication Solutions

All the tools you need to automate workflows across departments, centralize inbound and outbound communications, create a culture of customer service and listen to your community.

Let’s Talk with ✨Let’s Talk Assistant ✨

Unify your organization by automating and consolidating workflows across departments, streamlining inbound and outbound communication, and harness community feedback through a single data source. Break down silos and foster collaboration to deliver exceptional customer service to your constituents. With our generative AI-powered chatbot, Let’s Talk Assistant, you can deliver instant, accurate, and friendly answers powered by your district’s data while having all conversations logged within Let’s Talk for total visibility.

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The Transformative Power of Customer Service in Schools

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Decades of research prove the connection between a positive school climate and higher levels of student achievement. But how can K-12 leaders cultivate a better school culture? A district’s climate is impacted by many things — academic success, interpersonal relationships, safety, leadership structure, and the physical environment. Concerns with any one of these can lead to student attrition, failed bond proposals, low academic achievement, or negative district perceptions. Solving each dimension individually yields mediocre results, but research has proven that customer service has the power to transform a school district. By intentionally transforming customer service delivery districtwide, you’ll begin to see distinct improvements in every other facet of your district’s operations.

Support academic achievement.

Identify gaps and opportunities impacting the school environment, and use the data to inform decision-making to improve schools, drive student success, increase employee satisfaction, and build trust capital.

Meet rising expectations for superior customer service.

The Let’s Talk dashboard — powered by AI — provides real-time data and predictive analytics to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.

Build trust and generate public support.

Give school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device — regardless of their preferred method of communication or level of technology access.

Identify problems before they become crises

All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.

“Let’s Talk and the chatbot elevate the way we serve our families and give the comfort of knowing they are being heard. Feedback from our district community helps us better understand their perspectives and satisfy their needs. I absolutely love that our families have a tool that helps them get information quickly and that we’re serving them so well.”

“Let’s Talk created a platform for us to not only gather information but to also provide timely and consistent feedback to our stakeholders.”

“K12 Insight has been a solution for us to manage our inflow and ensure that inquiries coming into the district are going to the right people and senders are getting a professional, timely and effective response.”

GAIN NEW INSIGHTS

GUIDE

Unlock the Power of AI: A Guide for Transforming K-12 Operations

Discover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.

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customer story

Providing Superior Customer Service Through AI-powered Chatbot Technology

VBCPS launched Let’s Talk to streamline district communications and Let’s Talk Assistant chatbot to provide automatic responses to FAQs. Both serve as powerful tools in the district’s communication strategy and help manage inbound communications.

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ARTICLE

How AI-powered chatbots change the game for customer service in K-12 education

Learn how Fort Wayne Community Schools uses chatbot technology to save staff time while providing superior customer service to stakeholders.

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