Discover the Power of Customer Service Excellence
Your modern platform for seamless service delivery across every department – from Student Services to IT to Operations to your entire community.
Your end-to-end customer service excellence solution.
Simplify Access for Everyone
Quickly connect every parent, teacher, staff member, student, and community member to the right person in the right department.
Guarantee Timely Responses
Delays are frustrating and corrode trust. Transform your culture to guarantee a timely, professional response to every customer.
Delight Your Customers
Use every customer contact as an opportunity to win them over while elevating the culture and climate across your entire district.
Service excellence is the foundation for the success of your district.
Win Student Market Share
Poor customer experience is proven to be the #1 reason parents pursue alternatives to public schools. Meet the needs of today’s parents.
Reduce Friction with Board
Poor customer service erodes trust between board members and school administration. Customer service excellence is the antidote.
Increase Operational Efficiency
With workflows, automation, and data integration, your staff will achieve 5x efficiency in addressing your customers’ needs.
Build Public and Voter Support
Managing rezoning, school closings, bonds, and budgets requires community support, nurtured through a culture of responsiveness.
Let’s take on your biggest challenges.
Here’s what our customers say:
“We went live with Let's Talk within four weeks and within days I no longer needed to carry a second mobile phone.”
Superintendent, Madison Metropolitan School District (WI)
“First, my email inbox became less cluttered, next our
board meetings became calmer. Then I noticed teachers
and staff were approaching me with fewer complaints
and concerns when I visited campuses.”
board meetings became calmer. Then I noticed teachers
and staff were approaching me with fewer complaints
and concerns when I visited campuses.”
“Our partnership with K12 Insight has simplified things so
people can access help with clarity and consistency.
This is worth its weight in gold to us. We’re saving time
and money."
people can access help with clarity and consistency.
This is worth its weight in gold to us. We’re saving time
and money."
Indianapolis Public Schools (IN)
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Explore our solutions
Unify Customer Service Under One Roof
Let’s Talk is a Unified Service Desk platform that allows you to streamline inbound communication, automate workflows, and stay on top of community sentiment.
Technology is a key part of education. Make IT ticketing and support a part of your districtwide customer service efforts — alongside HR, Communications, Transportation, and beyond.
Manage technology investments with a solution that's integrated with customer service efforts for greater efficiency, transparency and ROI.
Level up your district’s customer service skills with interactive workshops led by customer service experts and designed based on your performance data.
Put AI to work for people
The power, convenience and efficiency of Generative AI woven into every key capability while maintaining data privacy obligations and without the risk of hallucination.
Resources
Discover how artificial intelligence can transform operations and inform decision-making in your district.
Learn how Pasco County Schools reduced their customer service costs by 41% with Let’s Talk.
Simple steps for executing a streamlined, customer-centric experience at every touchpoint.
Get 10 strategies to up-level your district’s customer service delivery and meet the expectations of your community.
Get started with
K12 Insight
Revolutionize support with our AI-powered and workflow-driven Unified Service Desk. One platform. Zero complexity. Maximum efficiency for your school district.
Schedule your personalized demo now and see how we solve your toughest service challenges.