The Transformative Power of Customer Service in Schools
Decades of research prove the connection between a positive school climate and higher levels of student achievement. But how can K-12 leaders cultivate a better school culture? A district’s climate is impacted by many things — academic success, interpersonal relationships, safety, leadership structure, and the physical environment. Concerns with any one of these can lead to student attrition, failed bond proposals, low academic achievement, or negative district perceptions. Solving each dimension individually yields mediocre results, but research has proven that customer service has the power to transform a school district. By intentionally transforming customer service delivery districtwide, you’ll begin to see distinct improvements in every other facet of your district’s operations.
