You should be assured that our practices stated in this policy are practiced worldwide. K12 Insight is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. We may share information between K12 Insight entities and transfer it to offices and data centers around the world. Some countries may provide less legal protection for personal information than the country in which the information was provided. No matter the country standards, we will still handle the information in the manner we describe here.
a. What Information do we collect?
K12 Insight collects information about both you, our customers ("Customers" or "you") and the individuals who participate in, or are invited to participate in, any of your surveys ("Survey Participants"). Collectively, the information collected about you ("Customer Information") and Survey Participants ("Participant Information") are referred to as "Information".
Customer Information: When Customers register on the Site, we ask you to give us name and contact information: company name, name of contact, title of contact, company address, telephone number, email address, user name and password, and billing information which may include credit card numbers. Customers also provide us with Information regarding the Services you have ordered (e.g., the number of surveys Customers will pay for or whether you want a private or public survey). In addition to the Information you knowingly provide, we also know when and how often you log on to the Site.
Participant Information: We receive Participant Information from both Customers and Survey Participants. You provide us with the email address, and sometimes the name, of each Participant. Before receiving such Information, we contractually require that you warranty that you have a pre-existing relationship with the Survey Participant and/or the Survey Participant's permission to receive electronic messages. Survey Participants provide us with the Information requested by you, for example, their gender or zip code, as well as all answers to the survey questions. Customers are solely responsible for the content of the surveys and we do not control the theme or questions asked in any survey. In order to enhance survey response rates, we record: (i) if and when a Survey Participant has responded to a survey and (ii) if and when a Survey Participant has received a reminder. In addition, we receive any Information contained in any communications a Survey Participant makes directly with K12 Insight.
We also log Customer and Survey Participant Internet Protocol addresses to ensure the accuracy of the survey data and for system administration purposes including tracking a user's session so that we know when, how often and what pages of the Site a user visits. To prevent the need to re-insert user-name and password as you and your Survey Participants move from one page of the Site to the next, we do use a cookie, but the cookie is programmed to delete itself from any user's computer when the browser is closed.
b. How Do We Use Information?
c. With Whom Do We Share Information?
We do not share the Information with any third parties except under the following very limited circumstances:
d. Can the Information be Changed?
Your Customer Information may be viewed and modified in our active database in real-time at any time. The changed Information may remain in archives and records for some period of time. Once a Survey Participant has submitted a survey, the Survey Participant will not be able to access his Information through the Site. Survey Participants may contact you and you, in turn, will be able to view the Survey Participant's collected Information and, where appropriate, work with us in modifying such Information.
e. How Is Information Protected?
Our Site has substantial and elaborate security measures in place to protect your Information. Unique user names and passwords must be entered each time a person logs on. The Site is hosted in a secure server environment that uses a firewall and other technology to reasonably prevent access from outside intruders. Internally, we use security-logs, train our employees and limit access to only essential personnel. When transmitting sensitive Information, we use encryption technology. All our technology and processes are not, however, guarantees of security. Please keep your user name and password secret and let us know at if you learn or suspect that our security has been breached.