Streamline internal and external communications, inform strategic planning and interventions, break down department silos, and improve customer service with your community and internal staff.
Let’s Talk has the features you need to gain the trust and confidence of stakeholders, leading to greater satisfaction with your district. With our included ✨ Let’s Talk Assistant ✨ — the only generative AI-powered chatbot built for K-12 — you can deliver instant, accurate, and friendly answers powered by your district’s data while having all conversations logged within Let’s Talk for total visibility. Districts can leverage Let’s Talk to support their community and internal staff, all in one tool.
Shows all inbound conversations by individual submitter to streamline inbound communications and increase visibility for teams
with powerful data and insights that reveal trends and needs through Cx scores, community voice word clouds, and comparison reports to measure and improve customer service
to seamlessly route dialogues based on topics or keywords to the correct department or person eliminating repetitive tasks and reducing errors
to help you provide equitable access to information in 13+ languages
provides fast, accurate, and friendly customer service in multiple languages – for use internally and externally
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to help you identify issues and alert the right team, before they escalate to a crisis
to help you deliver more secure, personalized customer service and a seamless user experience
and generative AI-powered dialogue replies to help staff provide consistent responses faster
for sending outbound communications districtwide
Build limitless custom forms to capture the information you need for any type of workflow. Customize the layout and display as needed on your website
House all of the information to empower Let’s Talk Assistant, your staff, and community in one location — including documents, landing pages, standard FAQs and more
Let’s Talk includes email, text, phone (live call and voicemail) to capture inbound questions and comments — up to 10 lines
Customize and build landing pages to fit your district’s needs and house links to your Let’s Talk forms, Knowledge Base or Let’s Talk Assistant
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Provide a live chat agent on your website to provide quick support when the chatbot doesn’t have the right information.
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Power your call center staff with advanced routing of calls and a robust dashboard and reporting for supervisors
Use the platform both for internal customer service and external customer service. No need for multiple tools
Integrate other communication or ticketing systems to get a full snapshot of conversations in your district and community — from parent/teacher communications to IT ticketing platforms and more
Let’s Talk is a comprehensive platform powered by generative AI features with everything you need to deliver superior customer service in your district. Customer interactions and analytics are captured in a centralized location for visibility, reporting, and metrics. Chats are auto-cataloged and can be logged for the individual customer — ensuring you capture customer interactions in one location. Let’s Talk Assistant delivers fast, accurate, and friendly responses that elevate the customer experience for your district.
Let’s Talk gives school communities an accessible way to ask questions, report concerns, and provide feedback 24-7 from any device or channel, including forms, text messages, phone calls, chatbot, and more. — regardless of their level of technology access.
Simplify communications and take repetitive tasks — like answering commonly asked questions — off your team’s plate by automating customer service with Let’s Talk’s generative AI-powered chatbot and AI-powered dialogue replies. Easily collaborate across teams and departments through a unified inbox and automated workflows.
The Let’s Talk dashboard — powered by artificial intelligence — provides real-time data to show you key metrics and insights, including trending issues, district response times, and customer satisfaction.
Easy collaboration across teams and departments in real-time to deliver a single, timely response to your district’s stakeholders via any channel (email, chatbot, web, phone, text message). No more worrying about if someone returned a phone call or email — you can see it all in Let’s Talk.
All it takes is one crisis to change everything. Set critical alerts to automatically flag and escalate troubling conversations — such as bullying or safety concerns.
JOE GOTHARD, AS SUPERINTENDENT OF ST. PAUL PUBLIC SCHOOLS
K12 Insight — a leading innovator of customer intelligence solutions for schools — helps you improve customer service and stakeholder engagement using a powerful customer experience platform and chatbot, research, and professional development.