![Trustedk12 by k12 Insight](/trusted/wp-content/uploads/2018/04/trustedk12_k12.png?key="91"){kind=small}
What’s in a name? Setting the gold standard in school customer service
Julie Thannum outlines the essential steps for building five-star customer service in school districts.
Commentary
At March for Our Lives, students seize control of gun debate
Survivors of the Parkland shooting and other tragedies use national spotlight to demand safer schools.
At CGCS, urban school leaders confront safety, achievement gap
Dr. Gerald Dawkins shares insights from this year’s Council of the Great City Schools legislative conference in Washington, D.C.
Course Correction: Parents want schools to understand the uniqueness of their children
Dr. Philip Lanoue explores how one Colorado school district is building parent loyalty by empowering students.
Dawkins: One simple formula for school customer service
Former superintendent Dr. Gerald Dawkins says improving customer experience in schools requires a district-wide commitment.
On Point: The link between ethics and strong leadership
In the first edition of her regular monthly column, veteran school communications leader Julie Thannum outlines how school leaders can set an example for ethical leadership in their district.
Course Correction: Impacting public school enrollment–Market driven or we driven?
In his monthly column, Dr. Philip Lanoue examines the effects of a shifting education market place on school enrollment and competition.
NSBA’s Tom Gentzel: K-12 schools are not an island
NSBA Executive Director and CEO Tom Gentzel on why community engagement is so vital to the work of public school districts.
Standardized testing is on the decline. Why districts should look to communities for success measures.
As states move away from standardized testing as a de facto measure of school progress, school districts should experiment with community-driven approaches.
Course Correction: The power of crowdsourcing for school improvement
In his monthly column, Dr. Philip Lanoue explores how one school district is boosting community engagement through crowdsourcing and social media.