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You’re listening to your community during COVID-19. But you could be doing it better.
Master these 5 skills to help you listen to your school community
during a crisis.
Commentary
Real-world lessons from a lifetime of K-12 customer service
As we celebrate Public Schools Week, veteran school superintendent Dr. Gerald Dawkins highlights key insights about the K-12 customer experience and its important role in school success.
Top stories of 2019: Here’s what’s missing from K-12 professional development
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
What K-12 leaders are most worried about
Five key takeaways from K12 Insight’s recent customer experience lunch and learn in Birmingham.
Q&A: How to support LGBTQ students in your schools
Veteran education researcher Dr. Christine Wells answers important questions on how schools can empower and engage LGBTQ students.
Help us make Let’s Talk! work better for you
We’re gathering vital user feedback to improve the latest beta features for our customer experience platform Let’s Talk!.
Are your schools using these 4 sure-fire strategies to build community trust?
First-ever national study reveals practical strategies for building a culture of exceptional school customer experience.
Customer experience — and the invisible thread to building trust
K12 Insight founder and CEO Suhail Farooqui on the power of the K-12 customer experience to transform the culture and climate of America’s schools.
3 signs of a bad school customer experience
Former educator and K-12 researcher Dr. Shelby McIntosh shares three recommendations for ensuring a culture of exceptional school customer experience.
New study reveals how school leaders approach crisis communication
School leaders in the State of K-12 Customer Experience Report rank PR crisis prevention low on their priority list. But that doesn’t mean they aren’t concerned.