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Report: Here’s what’s missing from K-12 professional development
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
Commentary
Customer experience — and the invisible thread to building trust
K12 Insight founder and CEO Suhail Farooqui on the power of the K-12 customer experience to transform the culture and climate of America’s schools.
3 signs of a bad school customer experience
Former educator and K-12 researcher Dr. Shelby McIntosh shares three recommendations for ensuring a culture of exceptional school customer experience.
Real-world lessons from a lifetime of K-12 customer service
Veteran school superintendent Dr. Gerald Dawkins highlights key insights about the K-12 customer experience and its important role in school success.
New study reveals how school leaders approach crisis communication
School leaders in the State of K-12 Customer Experience Report rank PR crisis prevention low on their priority list. But that doesn’t mean they aren’t concerned.
It’s back-to-school. Are your schools making a good first impression?
As students return to the classroom, now is the time to build a strong culture of school customer service.
The teacher’s guide to practicing mindfulness
ASCD expert Dr. Thomas Armstrong outlines strategies for teachers to practice mindfulness and equip their students with key SEL skills.
Study: Building trust is priority No. 1. But many school leaders lack confidence in their ability to do it.
New State of K-12 Customer Experience report reveals alarming gap in how school leaders view community trust and their ability to confidently deliver it.
Introducing the first-ever State of K-12 Customer Experience Report
Veteran educator and researcher Dr. Shelby McIntosh provides a first look at K12 Insight’s new national survey on customer experience in America’s schools.
Headed to NSPRA 2019? Here’s 5 Washington D.C. must-dos!
TrustED Managing Editor Todd Kominiak ranks his top spots to visit in Washington, D.C. during NSPRA’s 2019 National Seminar.