Climate Archives

Climate, Customer Experience February 13, 2020

Streamlining customer service: K-12 leaders reduce complexity and improve experiences in school operations

School operations departments find success through a focus on customer service.

Climate December 18, 2019

Q&A: How to support LGBTQ students in your schools

Veteran education researcher Dr. Christine Wells answers important questions on how schools can empower and engage LGBTQ students.

Climate, Customer Experience August 20, 2019

It’s back-to-school. Here’s how school districts are celebrating.

A roundup of the best social media posts from the first days and weeks of a new school year.

State of K-12 Customer Experience Report trust gap

Climate, Commentary July 23, 2019

Study: Building trust is priority No. 1. But many school leaders lack confidence in their ability to do it.

New State of K-12 Customer Experience report reveals alarming gap in how school leaders view community trust and their ability to confidently deliver it.

Climate, Commentary July 17, 2019

Introducing the first-ever State of K-12 Customer Experience Report

Veteran educator and researcher Dr. Shelby McIntosh provides a first look at K12 Insight’s new national survey on customer experience in America’s schools.

Climate July 14, 2019

Here’s how to take your strategic plan from Good to Great

Leaders from The School District of Osceola County in Florida share how they used a focus on customer service to support their strategic plan and improve student outcomes.