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Customer Experience
The 4 essential elements of an exceptional K-12 customer experience
The 2019 State of K-12 Customer Experience Report identifies key factors that must be included in a successful K-12 customer service strategy.
On Veterans Day: Understanding the vital role of education in our democracy
As we honor those who’ve served our country, the words of Franklin D. Roosevelt remind us of the important role that schools play in teaching and defending democracy.
CGCS 19: America’s urban school leaders focus on customer experience
Dr. Gerald Dawkins outlines key takeaways from this year’s Council of the Great City Schools Fall Conference.
Are your schools using these 4 sure-fire strategies to build community trust?
First-ever national study reveals practical strategies for building a culture of exceptional school customer experience.
What the Chicago teacher strike says about K-12 employee engagement
As teachers continue to picket and schools remain closed in Chicago, a look at what recent research says about effective employee engagement in K-12 schools.
Report: Here’s what’s missing from K-12 professional development
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
Becoming a globally competent teacher
ASCD experts Hillary Parkhouse and Ariel Tichnor-Wagner on the challenges and opportunities of developing globally-engaged students.
Customer experience — and the invisible thread to building trust
K12 Insight founder and CEO Suhail Farooqui on the power of the K-12 customer experience to transform the culture and climate of America’s schools.
Podcast: Introducing the 2019 State of K-12 Customer Experience Report
Researchers share key findings from the first-ever State of K-12 Customer Experience Report.