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Checking the boxes for strong K-12 customer service
Use these standards to build the foundation of a strong customer experience culture in your district.
Customer Experience
Dr. Martin Luther King, Jr: Champion of education
As we reflect on the legacy of Dr. King, his words on education ring especially true today.
Top stories of 2019: Here’s what’s missing from K-12 professional development
A new national study identifies a critical need for high-quality K-12 customer experience professional development. Dr. Christine Wells shares how some districts are filling that gap.
Top stories of 2019: K-12 schools face a rise in student suicide
How school leaders can lead the charge against student suicide during National Suicide Prevention Week.
Top stories of 2019: Amid limited budgets, school districts put their money on the customer experience
A look at how K-12 leaders can build trust and create a stronger school climate–without breaking the budget.
Top stories of 2019: 5 tips for communicating about school lockdowns
As school lockdowns become more common, administrators need must have strategies strategies assessing and communicating around security threats. Here are five.
Top stories of 2019: Facing competition in your district? School marketing is just the first step.
How El Paso ISD in Texas is improving the customer experience to stem the tide of declining enrollment and school competition.
How to take social emotional learning schoolwide
ASCD expert Thomas R. Hoerr outlines key strategies for making social emotional learning a part of your school culture.
Congratulations to the newest Cx SUPERheroes
Meet the teachers, staff members, and school leaders who turn everyday interactions into special ones.
K-12 leaders make customer experience a strategic priority
Why a growing number of school leaders are including K-12 customer experience as a key pillar of their district’s strategic plan.