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How school leaders can effectively prioritize resources for the next school year
6 principles for creating strong K-12 surveys that support re-entry and recovery
Customer Experience
3 customer service benchmarks every school district should watch
Data by itself is meaningless. If you really want to know how your district is performing relative to its customer service, you need to compare your performance against other school districts and year over year, against your own performance. Here’s how to do that.
Only 30% of school districts track these key 3 service metrics
The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measure the impact of their customer service. These three key metrics can make all the difference.
4 key strategies for strong, purposeful school district surveys
Not all surveys are created equal. Guest blogger Dr. Alisha Martinez, Data Specialist at Fairfax County Public Schools (VA), outlines 4 strategies you need to know before you administer your next survey.
5 must-have customer service KPIs for every school district
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accelerated learning, staff engagement and retention and parent satisfaction. These 5 key-performance indicators provide the basis of a framework used by more than 500 school districts.
The two most overlooked words in K-12 education
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
New Era Surveying: Low survey response rates? Try this.
Reveal 6 key strategies for higher survey response rates
K-12 leaders: Let them see you cry
Empathy is one of the most important skills for school and district leaders today. Here’s why—and how it helps foster a culture of caring.
New Era Surveying: Promotion is key
Unlock 4 strategies for effectively promoting community engagement efforts during the pandemic—including practical ideas for each.
What every school CIO should learn from COVID, says former school CIO
John Krull, founder of Tech Reformers and former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service.