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The two most overlooked words in K-12 education
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
Customer Experience
New Era Surveying: Low survey response rates? Try this.
Reveal 6 key strategies for higher survey response rates
K-12 leaders: Let them see you cry
Empathy is one of the most important skills for school and district leaders today. Here’s why—and how it helps foster a culture of caring.
New Era Surveying: Promotion is key
Unlock 4 strategies for effectively promoting community engagement efforts during the pandemic—including practical ideas for each.
What every school CIO should learn from COVID, says former school CIO
John Krull, founder of Tech Reformers and former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service.
You care. But does your school community know it?
6 practical strategies for prioritizing caring in school customer service (and why it matters, especially now).
New Era Surveying: Planning for today, tomorrow, & next year
The first post in our New Era Surveying series covers 4 key steps for developing a comprehensive surveying strategy that builds trust.
3 ways COVID is retooling schools — and what to do about it
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not just in the classroom.
Supercharge your team’s customer service skills
3 reasons to focus on school customer service now—and how to tap into your team’s potential
No. 1 challenge for teachers & staff during COVID? Not enough time.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’