As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
Reveal 6 key strategies for higher survey response rates
Empathy is one of the most important skills for school and district leaders today. Here’s why—and how it helps foster a culture of caring.
Unlock 4 strategies for effectively promoting community engagement efforts during the pandemic—including practical ideas for each.
John Krull, founder of Tech Reformers and former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service.
6 practical strategies for prioritizing caring in school customer service (and why it matters, especially now).
The first post in our New Era Surveying series covers 4 key steps for developing a comprehensive surveying strategy that builds trust.
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed – and not just in the classroom.
3 reasons to focus on school customer service now—and how to tap into your team’s potential
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’