Richmond County School System | K12 Insight
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Richmond County School System

Georgia

Richmond County School System

The district
Location: Georgia
Number of students: 32,000 students. Rural and urban.

The challenge
To build trust in the transportation department and provide better customer service after a “an awful” first week of school.

The solution
Administrators turned to K12 Insight’s Let’s Talk! solution to improve response times, drive departmental efficiencies, and foster better customer service between the district and parents and community members.

Results
The district says it is fielding fewer angry calls from parents. And the perception that the district isn’t listening has improved. Now, 8 percent of the feedback the transportation receives are compliments.


In their words

“Our parents aren’t nearly as upset. The perception in the community has changed.That’s thanks, in large part, to K12 Insight and Let’s Talk!” -Kaden Jacobs, communications director

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Read full story

About Richmond County School System
Richmond County School System is a 32,000 student school district in Georgia.

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