Number of students: 32,000 students. Rural and urban.
To build trust in the transportation department and provide better customer service after a “an awful” first week of school.
Administrators turned to K12 Insight’s Let’s Talk! solution to improve response times, drive departmental efficiencies, and foster better customer service between the district and parents and community members.
The district says it is fielding fewer angry calls from parents. And the perception that the district isn’t listening has improved. Now, 8 percent of the feedback the transportation receives are compliments.
In their words
“Our parents aren’t nearly as upset. The perception in the community has changed.That’s thanks, in large part, to K12 Insight and Let’s Talk!” -Kaden Jacobs, communications director
About Richmond County School System
Richmond County School System is a 32,000 student school district in Georgia.
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