Filter By Close Filters
Clear Filters
District Sizes

Resource Library

All Items
14 results Clear Filters
Why Customer Service for Schools Matters
Customer service for K-12 schools is an intentional approach for facilitating communication listening, gathering feedback, and building relationshi...
Webinar Replay 00:27:08
30-Minute Webinar Replay: Using NPS to Understand Your District's Families
In this webinar, co-hosted with the Association of California School Administrators (ACSA), K12 Insight shares findings from the National Report on...
Parent and child
2021-2022 Benchmark Report on NY-DTSDE
K12 Insight’s 2021-2022 Benchmark Report on New York - Diagnostic Tool for School and District Effectiveness provides valuable insights from differ...
Mother and daughter sitting on a couch and smiling at one other while mother has a laptop and mug and daughter has her phone
Webinar Replay
Unlocking the Secrets NPS Tells You About Your District’s Families
In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn...
Mother walking with children in front of school
National Report on the Impact of Parent Satisfaction on School Districts
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
Success Story
Strengthening Community Through Superior Customer Service
Indiana is one of the most competitive education markets in the nation, creating an environment where districts are under constant pressure to sati...
Teacher shaking hands and talking with a mother and her young daughter
Webinar Replay
Understanding Parent-School Trust and Engagement
In this webinar, hear findings from K12 Insight's National Report on Parent-School Trust and Engagement. You'll learn about the direct correlation ...
Woman smiling at her laptop with a chatbot conversation pop-up next to her
How Chatbots are Revolutionizing K-12 Communications
Learn six facts about chatbots to help you understand how a chatbot can help your school district deliver superior customer service.
Man and woman collaborating on laptop
Webinar Replay 56:53
The Future of School Communications
In this webinar, you’ll learn how school communicators use Let’s Talk — the streamlined customer service and intelligence solution built for K-12 s...
Teacher helping three young students working on a laptop
Webinar Replay 45:12
Elevating Internal and External Communications Through Let's Talk
Bibb County School District shares how their district has simplified workflows while creating opportunities for meaningful conversations with inter...
Woman typing on a computer and wearing a headset
5 Pillars of Customer Service & Support
Customer service is more important than ever for school districts — especially as options for families expand through school choice programs, chart...
Two women with nametags looking down at a report together and smiling
Webinar Replay
Using Let's Talk to Elevate Stakeholder Satisfaction
Scottsdale Unified School District’s Superintendent Dr. Scott A. Menzel and Director of Communications Kristine Harrington shares how their distric...

Discover New Insights

Learn how your school district can deliver superior customer experiences, streamline communications, improve engagement, and more.
Filter By Close Filters
District Sizes
Success Stories
Read case studies and feature stories to learn how school districts across the country have partnered with K12 Insight to build trust capital, improve family and community engagement, generate public support for key initiatives, and foster a positive school environment.
Browse success stories