News & Blog

Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.

We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...

Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.

K12 Insight’s latest customer service report finds the families who need the most support are disproportionately left out of teacher- or school-ini...

How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...

The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...

Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...

Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...

Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...