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Blog 1 min
Understanding your customer service quiz score
Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.
Blog 3 mins
Improving School Service: The 4 Phases Journey
How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...
Blog 3 mins
The 3 Pillars of Customer Service in Schools: A Guide to Improvement
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Blog 2 mins
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Blog 3 mins
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Blog 3 mins
Assessing Customer Service: 4 Questions for Your District
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...
Blog
4 school districts that go above and beyond to deliver superior customer service
Learn inspirational lessons from school districts that have customer service at the forefront of everything they do.
Blog
Improving Customer Service: 4 Key Insights for Your District
Gain a better understanding of how families experience interactions with their district and discover strategies for helping your families find info...
Blog 3 minutes
Detecting Signs of Poor Customer Service in Your School District
Find out how elevating customer service will improve school climate and advance student outcomes (plus more).