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Blog 2 minutes
How Indianapolis Public Schools’ Ashley Cowger has championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Blog 4 minutes
Implementing Customer Service Software: 6 Considerations for Schools
Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...
Blog 3 minutes
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
Blog 3 minutes
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...
Blog 3 mins
Improving School Service: The 4 Phases Journey
How to develop a customer-centric district culture Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive culture ...
Blog 3 mins
The 3 Pillars of Customer Service in Schools: A Guide to Improvement
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Blog 2 mins
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Blog 3 mins
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Blog 3 mins
Assessing Customer Service: 4 Questions for Your District
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...