News & Blog
101 results Clear Filters
Blog 2 minutes
Implementing a system of customer service: What will it take?
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Blog 2 minutes
Customer service ROI: 3 key metrics every school leader should be tracking
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Blog 2 minutes
How Let’s Talk reduced transportation-related emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Blog 3 minutes
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Blog 3 minutes
How one district passed a tax referendum with an 80% approval rate — and how you can repeat their process for success
Pinellas County Schools leaned on community trust earned through their focus on communications and customer service to pass a referendum with a hig...
Blog 3 minutes
Ready-to-use customer service KPIs for your district’s next strategic plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
Blog 2 minutes
A 3-step guide to transforming your district's customer service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...
Blog 2 minutes
How Indianapolis Public Schools’ Ashley Cowger has championed culture change districtwide
Successful change management takes time and careful, strategic planning. Through their Rebuilding Stronger plan, IPS has proven extensive change is...
Blog 4 minutes
6 things to consider when implementing a customer service software
Transforming districtwide customer service requires more than just software. Here are six things to plan for when launching a customer service stra...