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Blog 2 minutes
Who should manage a district's customer service transformation?
A districtwide customer service revolution is the responsibility of every teacher, front office worker, and department leader. But who should manag...
Let students lead
How to measure what matters: a data-driven approach for monitoring school climate
Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes...
Blog 4 minutes
How to fund your customer service transformation
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric...
Blog 2 minutes
Winning the vote: Five-time school tax referendum winners share their strategies
Master the art of school tax referendums with these insights from two superintendents with five collective wins.
Blog 2 minutes
Implementing a system of customer service: What will it take?
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the...
Blog 2 minutes
Customer service ROI: 3 key metrics every school leader should be tracking
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But how are school districts really measuring their customer...
Blog 2 minutes
How Let’s Talk reduced transportation-related emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
Blog 3 minutes
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
Blog 3 minutes
How one district passed a tax referendum with an 80% approval rate — and how you can repeat their process for success
Pinellas County Schools leaned on community trust earned through their focus on communications and customer service to pass a referendum with a hig...
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