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how-lets-talk-reduced-transportation-related-emails-by-90%-in-Houston-ISD_News_Featured-Image
Blog 2 minutes
How Let’s Talk reduced transportation-related emails by 90% in Houston ISD
How many questions does your school district receive about transportation each day? If you're anything like Houston ISD, it's a lot! They turned to...
six-obstacles-youll-face-when-implementing-a-new-customer-service-plan-(and-how-to-overcome-them)_News_Featured-Image
Blog 3 minutes
Six obstacles you'll face when implementing a new customer service plan (and how to overcome them)
Introducing a new customer service plan will bring immense benefits to your school district — but like any worthwhile endeavor, it will also come w...
How-one-district-passed-a-tax-referendum-with-an-80%-approval-rate-and-how-you-can-repeat-their-process-for-success_News_Featured-Images
Blog 3 minutes
How one district passed a tax referendum with an 80% approval rate — and how you can repeat their process for success
Pinellas County Schools leaned on community trust earned through their focus on communications and customer service to pass a referendum with a hig...
Ready-to-use-customer-service-KPIs-for-your-districts-next-strategic-plan_News_Featured_image
Blog 3 minutes
Ready-to-use customer service KPIs for your district’s next strategic plan
The journey to delivering superior customer service in your district is one of continuous improvement. Implementing software, tracking metrics, and...
School leaders discussing their customer service strategy.
Blog 2 minutes
A 3-step guide to transforming your district's customer service
As Chief Customer Officer at K12 Insight, I’ve watched hundreds of districts walk the journey to delivering superior customer service — and I’ve le...
poor customer service
Blog
Is your school district exhibiting symptoms of poor customer service?
Enrollment declines. Failed bond proposals. Reputational issues. Internal complaints about “unreasonable” parents. A lack of trust in school admini...
key to school district success
Blog
The hidden key to school district success: customer service
For decades, school districts didn’t need an intentional approach to customer service. Until now. Here’s what you need to know about customer servi...
losing esser funds
Blog 3 minutes
Worried about losing ESSER funds? Here’s what to do next
3 ways to keep your school district’s budget in the black after ESSER funds are gone.
3 rules to help school principals
Blog 3 minutes
3 rules to help school principals find success
The best principals are more than instructional leaders. They’re people leaders.
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