{"id":7046,"date":"2023-09-06T14:05:06","date_gmt":"2023-09-06T14:05:06","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=7046"},"modified":"2026-01-12T23:37:50","modified_gmt":"2026-01-12T23:37:50","slug":"form-builder","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/form-builder\/","title":{"rendered":"Form Builder"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7046\" class=\"elementor elementor-7046\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d38532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d38532\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c0fc2b1\" data-id=\"1c0fc2b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12b6566c elementor-widget elementor-widget-text-editor\" data-id=\"12b6566c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Onflo (formerly Let's Talk!) Form Builder <\/b><span style=\"font-weight: 400;\">is a convenient way to launch a new Onflo form for any department or topic, including <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/best-practices\/bullying-tip-lines\/\"><span style=\"font-weight: 400;\">bullying<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/district-examples\/anonymous-reporting-for-school-sites\/\"><span style=\"font-weight: 400;\">safety<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/district-examples\/direct-access-to-transportation\/\"><span style=\"font-weight: 400;\">transportation<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/district-examples\/saline-area-schools-human-resources-department\/\"><span style=\"font-weight: 400;\">human resources<\/span><\/a><span style=\"font-weight: 400;\">, and more!\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">This feature allows you to quickly create new forms so you can capture the critical information needed to provide faster, superior service to your customers.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">To get started, navigate to <\/span><b>Settings&gt;Forms<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Select \u201c<\/span><b>Add Form<\/b><span style=\"font-weight: 400;\">\u201d to create a new form or choose a form from an existing pre-built template such as \u201cReport Bullying\u201d or \u201cGeneral Questions or Concerns.\u201d\u00a0<\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-15499\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-08-181301.png\" alt=\"\" width=\"1910\" height=\"617\" \/><\/p><p><span style=\"font-weight: 400;\">From there, you can start building your form. First, select whether you would like to use one of the following form types:<\/span><\/p><p><img decoding=\"async\" class=\"aligncenter size-full wp-image-15500\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-08-181403.png\" alt=\"\" width=\"1049\" height=\"638\" \/><strong>Default Form: <\/strong>Basic form that provides standard fields including the following:<\/p><ul><li>Question Type<\/li><li>Message\/Description<\/li><li>Customer Type<\/li><li>Customer Contact Information<\/li><\/ul><p><strong>Standard: <\/strong>Provides default form fields plus additional fields including the following:<\/p><ul><li>Ticket Type<\/li><li>Ticket Subject<\/li><li>Ticket Description<\/li><li>Customer Contact Information<ul><li>Customer Type<\/li><li>Name<\/li><li>Email<\/li><li>Phone Number<\/li><\/ul><\/li><\/ul><p><strong>IT Form (ITSM\/ITAM Customers only):\u00a0<\/strong>Used for providing Support requests for specific devices related to hardware, software, or to identify system issues.<\/p><p><span style=\"font-weight: 400;\">Once you\u2019ve opened your new form, <\/span><b>add your form name<\/b><span style=\"font-weight: 400;\"> and <\/span><b>select the topic<\/b><span style=\"font-weight: 400;\">. You can apply the same form to multiple topics.<\/span><\/p><p><img decoding=\"async\" class=\"aligncenter size-full wp-image-15503\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-08-183640-1.png\" alt=\"\" width=\"1918\" height=\"846\" \/><\/p><h2>Form Menu<\/h2><p>Our Form Menu allows you to do the following:<\/p><ul><li>Assign form to a topic<\/li><li>Import questions from existing form<\/li><li>Default Values (questions pre-populated on form)<\/li><li>Add Questions (by type)<\/li><li>Add Form Element (text and image)<\/li><li>Allow Hidden Submissions (toggle on\/off)<\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15515\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/GIFRecording20260112at5.29.51PM.gif\" alt=\"\" width=\"1670\" height=\"760\" \/><\/p><p><span style=\"font-weight: 400;\">Throughout the form, you\u2019ll see standard questions already populated. If you\u2019d like to hide any questions, you can choose to hide the question, which will remove it. To do so, click on the question, then click the <strong>Hide Question\u00a0<\/strong>toggle.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15504\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-08-184148.png\" alt=\"\" width=\"1662\" height=\"760\" \/><\/p><p><span style=\"font-weight: 400;\">Next, add questions. To add a new question, select \u201c<\/span><b>Add Question<\/b><span style=\"font-weight: 400;\">\u201d. The new question will appear under the preceding question.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15506\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-165240.png\" alt=\"\" width=\"1088\" height=\"418\" \/><\/p><p><span style=\"font-weight: 400;\">From there, you can click on the \u201cQuestion\u201d text in the box to <\/span><b>customize your question<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15507\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-165732.png\" alt=\"\" width=\"1016\" height=\"199\" \/><\/span><\/p><p><span style=\"font-weight: 400;\">To select the question type, navigate to the dropdown menu on the right and select one of the options.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15505 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-165110.png\" alt=\"\" width=\"999\" height=\"333\" \/><\/p><p><span style=\"font-weight: 400;\">Form Builder offers the following supported question types:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Short Text <\/span><i><span style=\"font-weight: 400;\">(with validation)<\/span><\/i><ol><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Phone Number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Phone Number with Extension<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">URL<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Character count (Min.\/Max.)<\/span><\/li><\/ol><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Long Text<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple Choice <\/span><i><span style=\"font-weight: 400;\">(single-select)<\/span><\/i><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Checkboxes <\/span><i><span style=\"font-weight: 400;\">(multi-select)<\/span><\/i><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dropdown <\/span><i><span style=\"font-weight: 400;\">(single-select)<\/span><\/i><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add Attachment<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Time<\/span><\/li><\/ol><h4>Additional Question Tools\u00a0<\/h4><p>In addition to selecting your type of question you can access additional features by clicking the three vertical dots icons for questions:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15510\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-170606.png\" alt=\"\" width=\"951\" height=\"252\" \/><\/p><p>You can choose from the following options:<\/p><ul><li>Add Help Text<\/li><li>Show question based on answer<\/li><li>Show ticket rules (change topic or add tags)<\/li><li>Disable form submission based on answer. You can choose which question(s) to be disabled.<\/li><\/ul><p><strong>Note:\u00a0<\/strong>Selecting the \"Disable form\" option will prevent a form from being submitted based on selections to questions. This may be especially useful if you wish for customers to be redirected to another department or resource for assistance.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15509\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-170105.png\" alt=\"\" width=\"1138\" height=\"560\" \/><\/p><h4>Required Questions<\/h4><p><span style=\"font-weight: 400;\">You can choose to make questions required by toggling the switch on in the lower right corner of the question box. You can also duplicate or delete the question.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15511 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-171200.png\" alt=\"\" width=\"1021\" height=\"235\" \/><\/p><p><span style=\"font-weight: 400;\">Continue following these steps until your form is complete. You can reorder questions as needed by using the drag-and-drop feature. You can also add logic to your forms or translate questions into different languages to streamline the user experience and use one form to serve multiple stakeholders (like students and parents).\u00a0<\/span><\/p><h2>Preview and Save Form<\/h2><p><span style=\"font-weight: 400;\">To preview your form before you publish it, select \u201cPreview\u201d in the lower right corner of the Form Builder.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15513 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-171834-1.png\" alt=\"\" width=\"653\" height=\"75\" \/><\/p><p><span style=\"font-weight: 400;\">While working on your form, you can select <strong>\"Save Progress\"<\/strong> while you continue to work on the form. If your work on the form is complete and you believe the form is ready you can click <strong>\u201c<\/strong><\/span><strong>Save and Exit<\/strong><span style=\"font-weight: 400;\"><strong>.\u201d<\/strong> to leave the Form Builder tool.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-15514\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-12-172711.png\" alt=\"\" width=\"558\" height=\"86\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Onflo (formerly Let's Talk!) Form Builder is a convenient way to launch a new Onflo form for any department or topic, including bullying, safety, transportation, human resources, and more!\u00a0 This feature allows you to quickly create new forms so you can capture the critical information needed to provide faster, superior service to your customers.\u00a0 To...<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-7046","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-form-builder"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/7046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=7046"}],"version-history":[{"count":23,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/7046\/revisions"}],"predecessor-version":[{"id":15518,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/7046\/revisions\/15518"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=7046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=7046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}