{"id":5595,"date":"2022-12-01T19:39:31","date_gmt":"2022-12-01T19:39:31","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&p=5595"},"modified":"2025-10-27T20:36:11","modified_gmt":"2025-10-27T20:36:11","slug":"november-2022-new-in-onflo","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/november-2022-new-in-onflo\/","title":{"rendered":"New in Onflo (formerly Let's Talk!) November 2022"},"content":{"rendered":"\t\t
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What\u2019s New?<\/span><\/h2>

Introducing the New Community Voice Word Cloud<\/b><\/h4>

Found in the <\/span>Overview Dashboard<\/b>, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders. The word cloud visualization is easy to understand, allowing you to quickly identify trends and spot emerging issues in your district.\u00a0<\/span><\/p>

By applying enhanced filtering, combining words into a single root word, and layering on sentiment data, this update gives you two views to get to the heart of what\u2019s happening in your district. While large words are more frequently the topic of tickets, there is also value in looking to the smaller words to address the chatter before it turns into a crisis.<\/span><\/p>

\"\"<\/p>

Emotional Intensity Word Cloud<\/b><\/h4>

The new Emotional Intensity Word Cloud uses a gray-to-yellow color scale to help you easily understand <\/span>how strongly your community feels <\/i><\/b>about certain topics. The more yellow the word, the stronger the associated emotion.\u00a0<\/span><\/p>

The intensity scale is particularly helpful in uncovering divisive issues when customers express split sentiments about a topic. For example, as districts implemented their mask policy, the word \u201cmask\u201d often appears bright yellow - with communities submitting equal numbers of tickets in favor of your policy, and in opposition of the policy.<\/span><\/p>

Sentiment Word Cloud<\/b><\/h4>

The new Sentiment Word Cloud examines all sentiment scores for words and helps districts understand if the average sentiment behind the word is positive, neutral, or negative. Words with a positive sentiment are blue, words with a neutral sentiment are gray, and words with a negative sentiment are red.\u00a0<\/span><\/p>

When looking at transportation data, the phrase \u201clate bus\u201d might appear bright red (because who likes a late bus?), but \u201cbus driver\u201d may appear in blue because you tend to get compliments about the quality of your transportation staff and how they help families.\u00a0<\/span><\/p>

Other Community Voice enhancements:<\/b><\/p>

  • Hover over a word to see the emotional intensity, sentiment, and frequency of data<\/span><\/li>
  • Click on a word to drill down into the related tickets.<\/span><\/li>
  • Want to explore the numbers behind the visualization? Toggle to the sortable table view of the data - or download it to Excel.<\/span><\/li>
  • Download or share the word cloud as an image to easily include it as a discussion item in meetings.<\/span><\/li>
  • Adjust your preferences like word orientation, the number of words, and filter additional words from views.<\/span><\/li><\/ul>

    Other Onflo enhancements you should know about:<\/b><\/h4>

    Improved accessibility through the removal of text message character limits<\/b><\/p>

    Character limits and hyperlinks to read more when replying to text messages are no more. <\/span><\/i>Text message replies over 160 characters will now appear with the message itself. On smartphones, the message will appear within one text bubble. For other phones, long replies may be broken out across several messages.\u00a0<\/span><\/p>

    New ticket download option for better data analysis<\/b><\/p>

    When downloading tickets via advanced search, you now have the option to download via a comma-separated values (CSV) file. This creates one row per ticket, and allows you to select the data you wish to include in your download. Spend less time formatting data and more time analyzing it!<\/span><\/p>

    Onflo Admin App update - bring the features you love with you on the go<\/b><\/p>

    The newest update to the Onflo Admin App (available on the App and Play stores) allows you to easily view customer profiles, split and merge tickets, save draft replies, and change the ticket language.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    What\u2019s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders. The word cloud visualization is easy to understand, allowing you to quickly identify trends and...<\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-5595","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-ai-features","tag-reporting"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/5595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=5595"}],"version-history":[{"count":12,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/5595\/revisions"}],"predecessor-version":[{"id":14891,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/5595\/revisions\/14891"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=5595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=5595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}