{"id":555,"date":"2016-01-01T09:00:22","date_gmt":"2016-01-01T09:00:22","guid":{"rendered":"http:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=555"},"modified":"2025-10-15T00:04:12","modified_gmt":"2025-10-15T00:04:12","slug":"how-to-assign-a-ticket-to-a-team-member","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-assign-a-ticket-to-a-team-member\/","title":{"rendered":"How to Assign a Ticket to a Team Member"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"555\" class=\"elementor elementor-555\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26acca66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26acca66\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10270654\" data-id=\"10270654\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45f44054 elementor-widget elementor-widget-text-editor\" data-id=\"45f44054\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you want to assign a team member as the owner of a Ticket, simply:<\/p><ul><li>Click in the Owner field<ul><li>If you are the current owner this will be displayed as \"Me\".<\/li><\/ul><\/li><li><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/media.giphy.com\/media\/yCdoB4RrCtP2sZ1kt9\/giphy.gif\" width=\"538\" height=\"580\" \/>From the dropdown menu that appears, you will see the names of your team members.<\/li><li>Select the name of desired new owner\u00a0from the list.<\/li><li>The new owner will receive an alert of the change and their name will now be displayed in the Owner field.<\/li><\/ul><blockquote><p><strong>Best Practice<\/strong><br \/>Providing additional follow-up instructions\u00a0(through <a href=\"https:\/\/www.k12insight.com\/kc\/?article=add-an-internal-comment\">internal comments<\/a>) to the new owner helps avoid confusion and leads to faster Ticket close times.<\/p><\/blockquote><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you want to assign a team member as the owner of a Ticket, simply: Click in the Owner field If you are the current owner this will be displayed as \"Me\". From the dropdown menu that appears, you will see the names of your team members. Select the name of desired new owner\u00a0from the...<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-555","post","type-post","status-publish","format-video","hentry","category-how-to-articles","post_format-post-format-video"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=555"}],"version-history":[{"count":26,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/555\/revisions"}],"predecessor-version":[{"id":14367,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/555\/revisions\/14367"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}