{"id":4401,"date":"2021-11-05T20:08:40","date_gmt":"2021-11-05T20:08:40","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&p=4401"},"modified":"2024-11-13T11:27:31","modified_gmt":"2024-11-13T11:27:31","slug":"lets-talk-knowledge-base-best-practices","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/lets-talk-knowledge-base-best-practices\/","title":{"rendered":"Let\u2019s Talk Knowledge Base: Best Practices"},"content":{"rendered":"

In this article we will cover guidelines for building a successful Knowledge Base!\u00a0<\/span><\/p>\n

For an overview of what Let\u2019s Talk! Knowledge Base can do, click <\/span>here<\/span><\/a>.<\/span><\/p>\n

Structuring Your Knowledge Base<\/span><\/h3>\n

Organization is key when it comes to making your knowledge base useful.\u00a0<\/span><\/p>\n

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Let\u2019s Talk! Knowledge Base uses Sections to categorize articles belonging to the same topic. Give some thought to how you will structure the sections of your knowledge base.<\/span><\/p>\n

Think: <\/b>What section names will make the most sense to customers? Which articles should go where?\u00a0<\/span><\/i><\/p>\n

Some common sections include: Human Resources, Technology, Registration, Transportation, and Back-To-School,<\/span><\/p>\n

Creating Article Content<\/span><\/h3>\n

The next step is ensuring great content. Knowledge base will work as a self-serve library for customers to use whenever they have district-level questions, making accuracy and readability especially important.<\/span><\/p>\n

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Here are few points to keep in mind while creating article content:<\/span><\/p>\n