{"id":4370,"date":"2021-10-11T19:59:27","date_gmt":"2021-10-11T19:59:27","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=4370"},"modified":"2025-10-27T21:02:22","modified_gmt":"2025-10-27T21:02:22","slug":"new-in-onflo-october-2021","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-october-2021\/","title":{"rendered":"New in Onflo (formerly Let's Talk!): October 2021"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4370\" class=\"elementor elementor-4370\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27ef0d56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27ef0d56\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b1c4a18\" data-id=\"1b1c4a18\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e118444 elementor-widget elementor-widget-text-editor\" data-id=\"1e118444\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The new Onflo (formerly Let's Talk!) Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day!<\/span><\/p><h2><span style=\"font-weight: 400;\">What is Onflo Knowledge Base?<\/span><\/h2><p><span style=\"font-weight: 400;\">Onflo Knowledge Base is a self-serve online library of articles for both customers and internal teams to use. Articles can be fully customized with text, photo, and video content; Perfect for how-to-guides, video tutorials, and policy information. Once published, customers can easily access these articles from your district website.<\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-4372\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2021\/10\/unnamed.png\" alt=\"\" width=\"512\" height=\"436\" \/><\/p><h3><span style=\"font-weight: 400;\">Keep Information Organized<\/span><\/h3><p><span style=\"font-weight: 400;\"> Articles are searchable, and n<\/span><span style=\"font-weight: 400;\">eatly separated into sections with filter views; <\/span><span style=\"font-weight: 400;\">Article Managers<\/span><span style=\"font-weight: 400;\"> are assigned members of your team who are responsible for maintaining content.<\/span><\/p><h3><span style=\"font-weight: 400;\">Enable Self-Service<\/span><\/h3><p><span style=\"font-weight: 400;\"> Instead of submitting a ticket, customers can find answers through Knowledge Base or by chatting with <\/span><span style=\"font-weight: 400;\">Onflo Chatbot<\/span><span style=\"font-weight: 400;\">. If they still have questions,\u00a0 tickets can be submitted directly from the Article\u2019s page - with Tags automatically applied.<\/span><\/p><h3><span style=\"font-weight: 400;\">Knowledge Base with Onflo Chatbot<\/span><\/h3><p><span style=\"font-weight: 400;\">Links to related Knowledge Base Articles can accompany chatbot responses to provide customers with additional details, if they need it.<\/span><\/p><h3><span style=\"font-weight: 400;\">Share Consistent Information at Scale<\/span><\/h3><p><span style=\"font-weight: 400;\">Share one, several, or all Articles in your Knowledge Base via URL, email, or embed code.<\/span><\/p><h3><span style=\"font-weight: 400;\">Article Metrics<\/span><\/h3><p><span style=\"font-weight: 400;\">Get real-time insights about how customers are interacting with your Knowledge Base.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The new Onflo (formerly Let's Talk!) Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day! What is Onflo Knowledge Base? Onflo Knowledge Base is a self-serve online library of articles for...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-4370","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4370"}],"version-history":[{"count":7,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4370\/revisions"}],"predecessor-version":[{"id":14926,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4370\/revisions\/14926"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}