{"id":4358,"date":"2021-10-11T17:47:00","date_gmt":"2021-10-11T17:47:00","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=4358"},"modified":"2026-01-06T17:36:49","modified_gmt":"2026-01-06T17:36:49","slug":"connecting-knowledge-base-to-your-lets-talk-assistant","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/connecting-knowledge-base-to-your-lets-talk-assistant\/","title":{"rendered":"Connecting Knowledge Base To Your Chatbot"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4358\" class=\"elementor elementor-4358\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14731df1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14731df1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bae4745\" data-id=\"6bae4745\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18f5e5db elementor-widget elementor-widget-text-editor\" data-id=\"18f5e5db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources.<\/span><\/p><p><em>System Administrators, Category Administrators, Topic Owners, and Article Managers have the ability to connect Knowledge Base articles to\u00a0 Chatbot FAQs<\/em><\/p><h2><strong>Here\u2019s how:<\/strong><\/h2><p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-7331 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2023\/10\/LTA2-262x500.png\" alt=\"\" width=\"262\" height=\"500\" srcset=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2023\/10\/LTA2-262x500.png 262w, https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2023\/10\/LTA2.png 420w\" sizes=\"(max-width: 262px) 100vw, 262px\" \/><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to Settings, then select Knowledge Base under the Communications section in the left panel.<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the article that you would like to link to Chatbot.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the <\/span><b>LT Assistant FAQ <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">button at the bottom of the page. This will expand a full list of FAQs active in your account.<\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the FAQ(s) that are relevant to the article.<\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Save your changes at the top right of the page.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">When a user gets a response corresponding to the selected FAQ(s), LTA will also provide a link to the related article in your Knowledge Base.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Administrators, Topic Owners, and Article Managers have the ability to connect Knowledge Base articles to\u00a0 Chatbot FAQs Here\u2019s how: Go to Settings, then select Knowledge Base under the Communications section in the...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-4358","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-ai-features","tag-lets-talk-assistant","tag-resource-center"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4358"}],"version-history":[{"count":16,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4358\/revisions"}],"predecessor-version":[{"id":15379,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4358\/revisions\/15379"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}