{"id":4133,"date":"2021-06-17T19:55:34","date_gmt":"2021-06-17T19:55:34","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=4133"},"modified":"2025-10-21T15:17:17","modified_gmt":"2025-10-21T15:17:17","slug":"how-will-i-know-if-my-reply-is-not-delivered-to-the-customer","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-will-i-know-if-my-reply-is-not-delivered-to-the-customer\/","title":{"rendered":"How will I know if my reply is not delivered to the customer?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4133\" class=\"elementor elementor-4133\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdebd90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdebd90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2963c696\" data-id=\"2963c696\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c09f49c elementor-widget elementor-widget-text-editor\" data-id=\"5c09f49c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don\u2019t go overlooked, 2 things will happen when your reply to a customer is not delivered:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It will be noted in the Onflo (formerly Let\u2019s Talk) Platform within the ticket timeline.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An email notification will be sent to the user who sent the reply, regardless of who owns the ticket.<br \/><\/span><\/li><\/ol><p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-4135 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2021\/06\/j4.png\" alt=\"\" width=\"490\" height=\"327\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don\u2019t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be noted in the Onflo (formerly Let\u2019s Talk) Platform within the ticket timeline. An email notification...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-4133","post","type-post","status-publish","format-standard","hentry","category-how-to-articles"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4133"}],"version-history":[{"count":5,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4133\/revisions"}],"predecessor-version":[{"id":14574,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4133\/revisions\/14574"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}