{"id":4120,"date":"2021-06-17T19:46:02","date_gmt":"2021-06-17T19:46:02","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=4120"},"modified":"2025-10-21T15:12:32","modified_gmt":"2025-10-21T15:12:32","slug":"enable-browser-based-notifications","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/enable-browser-based-notifications\/","title":{"rendered":"Enable Browser based Notifications"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4120\" class=\"elementor elementor-4120\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86dddd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86dddd3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d8bd5a\" data-id=\"6d8bd5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55a3c797 elementor-widget elementor-widget-text-editor\" data-id=\"55a3c797\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Get notified about the latest changes in your Onflo (formerly Let\u2019s Talk) account, right from your browser. Now available for Google Chrome, Firefox, and Safari.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Settings &gt; Notifications &gt; Enable Browser Notifications <\/b><span style=\"font-weight: 400;\">to start customizing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure that \u201c<\/span><b>Enable Browser Settings<\/b><span style=\"font-weight: 400;\">\u201d is toggled ON<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Browser-based notifications align with your Web notification settings.\u00a0<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">To configure your notifications, mark the checkboxes for the Onflo actions for which you want to receive a notification<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You can set different preferences for when you are the Owner of a ticket and when you are a Team Member<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click \u201c<\/span><b>Save\u201d<\/b><span style=\"font-weight: 400;\"> in the top right corner to confirm your changes<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Browser-specific settings will control whether or not you will hear a sound when the notification comes through.<\/span><\/p><p><span style=\"font-weight: 400;\">Note: You can always restore your notification settings to your organization\u2019s default by clicking \u201c<\/span><b>Reset to Default<\/b><span style=\"font-weight: 400;\">\u201d in the top right corner.<\/span><\/p><hr \/><h3>Troubleshooting<\/h3><p><span style=\"font-weight: 400;\">If you see a pop-up that reads \u201cTo continue, please allow notifications for this website in your browser settings\u201d you will need to update your browser settings<\/span><\/p><h4>Chrome Users<\/h4><ul><li aria-level=\"1\"><b>Option 1: <\/b><span style=\"font-weight: 400;\">While in Onflo, click on the lock icon in the left of your browser address bar and select \u201cAllow\u201d in the drop-down next to notifications<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Option 2:<\/b><span style=\"font-weight: 400;\"> Navigate to your Chrome Settings &gt; Privacy and Security &gt; Site Settings &gt; Notifications (under Permissions). Ensure you have allowed notifications for <\/span><a href=\"http:\/\/www.k12insight.com\"><span style=\"font-weight: 400;\">www.k12insight.com<\/span><\/a><span style=\"font-weight: 400;\">. Please also make sure you have selected the \u201cSites can ask to send notifications\u201d\u00a0 option under <\/span><b>Default behavior<\/b><span style=\"font-weight: 400;\"> at the top of the page.\u00a0<\/span><\/li><\/ul><h4>Firefox Users<\/h4><p><span style=\"font-weight: 400;\">Use the menu to navigate to Options. Click on Privacy and Security and scroll down to Permissions. Click on the Settings button next to Notifications. Ensure you have allowed notifications for <\/span><a href=\"http:\/\/www.k12insight.com\"><span style=\"font-weight: 400;\">www.k12insight.com<\/span><\/a><span style=\"font-weight: 400;\">. Please also make sure you have NOT selected \u201cBlock new requests asking to allow notifications\u201d checkbox at the bottom of the window.\u00a0<\/span><\/p><h4>Safari Users<\/h4><p><span style=\"font-weight: 400;\">Navigate to Preferences to open a new window. Click on the website tab at the top, and select Notifications in the left panel. Ensure you have allowed notifications for <\/span><a href=\"http:\/\/www.k12insight.com\"><span style=\"font-weight: 400;\">www.k12insight.com<\/span><\/a><span style=\"font-weight: 400;\">. Please also make sure you have selected the \u201callow websites to ask permission to send notifications\u201d checkbox at the bottom of the window.\u00a0<\/span><\/p><h3><span style=\"font-weight: 400;\">Related Articles<\/span><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-customize-notifications\/\"><span style=\"font-weight: 400;\">Customize my Notifications<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-customize-notifications\/\"><span style=\"font-weight: 400;\">Why am I not receiving notifications for Tickets?<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Get notified about the latest changes in your Onflo (formerly Let\u2019s Talk) account, right from your browser. Now available for Google Chrome, Firefox, and Safari.\u00a0 Go to Settings &gt; Notifications &gt; Enable Browser Notifications to start customizing Make sure that \u201cEnable Browser Settings\u201d is toggled ON Browser-based notifications align with your Web notification settings.\u00a0 To...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-4120","post","type-post","status-publish","format-standard","hentry","category-how-to-articles"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4120"}],"version-history":[{"count":13,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4120\/revisions"}],"predecessor-version":[{"id":14568,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4120\/revisions\/14568"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}